2 of 2 Genesys Jobs in the South East

and TDA meetings. Ensure compliance with security, governance and FS regulations. To be considered you will have the following experience - Prior knowledge deploying and maintaining contact centre environments (avaya, Genesys, etc). Hands on experience of Amazon Connect. Experience designing and implementing call routing systems (routing profiles, queues, call backs, emergency messaging, etc) Ability to troubleshoot using AWS Services such More ❯

the future of contact centre solutions within a dynamic, global organisation that values innovation, autonomy, and technical excellence. What you'll do Act as the technical authority for the Genesys Cloud CX platform, leading the design and delivery of enhancements aligned to business needs and solution standards Drive platform innovation, collaborating with internal stakeholders and partners to implement new capabilities … and elevate service performance Deliver expert consultancy for both internal and external initiatives, guiding teams on how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs … standards and best practices to guide decision-making What you'll need A bachelors degree in Telecommunications, Computer Science, Engineering, or equivalent experience 8+ years of experience consulting on Genesys Cloud CX or other CCaaS platforms Expert-level knowledge and hands-on experience with Genesys Cloud CX, including Architect and flow development Strong experience with RESTful APIs, Terraform Cloud, GitHub More ❯