2 of 2 Graduate Technical Support Jobs in the North of England

We’re looking for a hands-on, technically skilled Software & Technical Support Engineer to join our client’s dynamic team. This role blends software development with engineering support and mechanical design — perfect for someone who’s equally comfortable writing code and rolling up their sleeves in the workshop. You’ll work across product development, technical support … Occasional travel to customer sites and industry events adds even more variety to your day-to-day work. Key Responsibilities · Develop in-depth knowledge of our product range. · Deliver technical support to customers and internal teams, including troubleshooting and phone support. · Maintain and organize technical documentation. · Contribute to new software tool development (preferably in Delphi or C# … apply mechanical design tools such as SolidWorks or Autodesk Inventor. · Prototype and test concepts using in-house workshop equipment. · Update user manuals and assist with CE & UKCA compliance documentation. · Support the development of our STEM-focused educational and racing product lines. · Participate in ISO9001 audits and drive continuous improvement. · Learn the SAGE 200 ERP system and support its More ❯

Location: Remote Salary: Up to £26K Nobul is collaborating with an innovative SaaS company to grow their customer support team. About our client: We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution … delivering unrivalled performance, productivity, efficiency and cost-effectiveness. We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the ability to go beyond clients' initial … track dozens of open tickets at various stages of completion; Work with multiple teams to find, analyse, and resolve client issues Communicate the root cause to clients in non-technical terms Proactively identify clients experiencing repeated problems or requests that are not fixed to the client's satisfaction. Escalate issues as needed; Provide recommendations to the Product team about More ❯