IT Support Analyst
Morpeth, Northumberland, North East, United Kingdom
In Technology Group Limited
Pharmaceutical manufacturing environments. About the Role: As an IS Support Analyst, you'll act as a vital link between the IT Helpdesk and end users working in highly regulated GxP environments. You will troubleshoot issues, maintain system integrity, and ensure minimal downtime of business-critical and validated systems. This role is key to supporting seamless operations in both laboratory and … and specialized systems like LIMS, SCADA/HMI, and PLC-integrated devices. Collaborate with infrastructure teams and vendors to resolve escalated issues. Ensure compliance with Computer System Validation (CSV), GxP, and 21 CFR Part 11 standards. Document support activities accurately using the IT helpdesk system. Deliver technical onboarding and system usage training to end users. Proactively recommend improvements to enhance … and communication skills. Ability to prioritise tasks and manage time effectively under pressure. Desirable Experience: Previous experience working in pharmaceutical, biotech, or laboratory settings. Familiarity with validated systems and GxP environments. This is an excellent opportunity to join a collaborative, compliance-focused environment and make a meaningful impact supporting essential IT systems. If you're ready to bring your skills More ❯
Employment Type: Permanent
Salary: £30,000
Posted: