trends and behaviours. Define, document, and evolve service processes, the Service Catalogue, and SLAs, ensuring alignment with best practice and IT policies. Provide expert desktop and server support, including hardware configuration, upgrades, and installation of new service packs or software. Manage routine repairs, upgrades and effectively respond to system faults or failures, ensuring these are documented and escalated appropriately. … Keep the asset management database accurate and up to date. Monitor system performance and report on service delivery metrics, exploring opportunities to improve customer satisfaction. Support the management and maintenance of distributed IT equipment and infrastructure, ensuring it meets evolving business requirements. Log and update service desk calls promptly, ensuring regular, clear communication with users. Provide meeting room technology … Directory and Entra. Experience in group policy implementation and administration. Proven track record with IT systems, infrastructure, and emerging technologies. Network management (including TCP/IP, DNS), server/hardwaremaintenance, and workstation deployment. Familiarity with automated deployment tools and IT service management frameworks. Your Approach We’re looking for someone who: Puts customers at the centre of More ❯
ensuring high-quality support and service delivery. Key Responsibilities: Travel to diverse customer sites to provide on-site IT support services Diagnose, repair, and maintain a variety of IT hardware and systems Install, move, and make changes to IT equipment across client sites Perform software and hardware troubleshooting and installations Follow client and internal documented procedures, offering feedback … call allowance applies) Support wider IT teams as needed Willingness to work overtime when required (overtime rates apply) Qualifications & Experience: Proven experience with installation, troubleshooting, and repair of IT hardware, including data centre equipment and end-user computing devices Ability to configure software based on client specifications Possession of relevant and up-to-date vendor certifications (eg Dell, Lenovo … IBM, HP) or, proven demonstratable experience happy to take the accreditation for HP, IBM & Lenovo. Sound understanding of hardwaremaintenance and break/fix procedures Full UK driving licence is essential Must be eligible for UK security clearances such as SC and NPPV3 Essential Attributes: Strong attention to detail and quality-focused approach Ability to work independently and More ❯
ensuring high-quality support and service delivery. Key Responsibilities: Travel to diverse customer sites to provide on-site IT support services Diagnose, repair, and maintain a variety of IT hardware and systems Install, move, and make changes to IT equipment across client sites Perform software and hardware troubleshooting and installations Follow client and internal documented procedures, offering feedback … call allowance applies) Support wider IT teams as needed Willingness to work overtime when required (overtime rates apply) Qualifications & Experience: Proven experience with installation, troubleshooting, and repair of IT hardware, including data centre equipment and end-user computing devices Ability to configure software based on client specifications Possession of relevant and up-to-date vendor certifications (e.g. Dell, Lenovo … IBM, HP) or, proven demonstratable experience happy to take the accreditation for HP, IBM & Lenovo. Sound understanding of hardwaremaintenance and break/fix procedures Full UK driving licence is essential Must be eligible for UK security clearances such as SC and NPPV3 Essential Attributes: Strong attention to detail and quality-focused approach Ability to work independently and More ❯
limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around Grantham. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites. Base salary between £27,000 to £29,000 (depending on experience), company car, fuel card OOH is £44/night … not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment Obtain/maintain a set of vendor certifications as required by CDW to perform the role Follow documented procedures both CDW and client supplied and provide constructive feedback … as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Qualifications, Skills & Experience Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals Ability to install and configure software as per customer requirements Hold relevant and current vendor certifications such as Dell More ❯
