Account Manager – HardwareMaintenance Support Greater Manchester (office-based/hybrid role) We are looking for an experienced, motivated, and customer-focused Account Manager to join our HardwareMaintenance division. This is a client-facing sales role with a strong emphasis on both developing existing accounts … and acquiring new business. Known for being knowledgeable, agile, and accountable. The hardwaremaintenance division offers both OEM-aligned and Third-Party Maintenance (TPM) solutions – ensuring cost effective, SLA-driven support that delivers value well beyond the standard break-fix model. Key Responsibilities: Own and grow a … personal portfolio of hardwaremaintenance customers, ensuring consistent gross profit growth and high customer retention. Identify and close new business opportunities within target verticals and territories, leveraging your network, vendor relationships, and market understanding. Develop tailored support proposals, often involving multi-site, multi-vendor environments across enterprise data More ❯
implement opportunities to improve IT infrastructure security and efficiency. Train users and assess training needs to support adoption of IT solutions. Support asset tagging, hardwaremaintenance, and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum … 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors More ❯
implement opportunities to improve IT infrastructure security and efficiency. Train users and assess training needs to support adoption of IT solutions. Support asset tagging, hardwaremaintenance, and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum … 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors More ❯
peripherals and point of sales systems at various customer locations across the UK. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites. Key responsibilities Travel between a wide variety of customer sites to provide IT Support Services … tablets, printers, peripherals and point of sales systems Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment Obtain/maintain a set of vendor certifications as required by CDW to perform the role Follow documented procedures both CDW and client … role within the organisation and the overall business objectives of the organisation. Qualifications, Skills & Experience Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals Ability to install and configure software as per customer requirements Hold relevant and current More ❯
