4 of 4 Support Specialist Jobs in the North of England

Customer Support Specialist | Remote (UK) | SaaS Were hiring a Customer Support Specialist to join a growing SaaS business serving a specialist operational industry across the UK. This is not a ticket-closing support role. Were looking for someone who genuinely enjoys solving problems, improving … youll be doing: Supporting customers via phone, email, screen share, and ticketing systems Investigating root causes rather than applying quick fixes Creating and improving support documentation and training materials Helping reduce recurring support demand through proactive problem solving Collaborating closely with Product and Operations teams Delivering excellent customer ...

Summary: We are seeking a dedicated IT Support Specialist to join our team in Stockton-on-Tees. This permanent, full-time role is essential for ensuring the smooth operation of our IT systems and providing exceptional support to our staff. The ideal candidate will possess a strong … background and a passion for problem-solving, contributing to the overall efficiency and effectiveness of our IT services. Outline of Responsibilities: Provide first-line support for IT-related issues, including hardware, software, and network problems. Diagnose and resolve technical issues in a timely manner, ensuring minimal disruption to business ...

THIS ROLE IS FULLY OFFICE BASED* The Service Support Specialist II is a mid-level professional responsible for advanced incident resolution, actively participating in problem management, and leading continuous improvement efforts within the Service Desk operation. Key Responsibilities: Service Desk: Lead incident coordination for major or widespread service … lifecycle management , defining and validating standard PC/laptop images, managing vendor relations for repairs, and ensuring asset disposal compliance. Monitoring & First Line of Support: Manage and tune proactive monitoring alerts for major IT solutions. Lead the initial triage and communication during high-severity incidents, ensuring timely stakeholder updates. ...

Summary: We are seeking a dedicated IT Support Specialist to join our team in Stockton-on-Tees. This permanent, full-time role is essential for ensuring the smooth operation of our IT systems and providing exceptional support to our staff. The ideal candidate will possess a strong ...