4 of 4 Head of Customer Experience Jobs in the UK

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide More ❯

Head of Customer Experience – Rapidly Expanding IT Services Company – Hertfordshire – £Competitive + Great benefits Our client is a successful and rapidly expanding IT and telecoms services business with a growing network of offices, currently including Hertfordshire, London, the Midlands and Scotland. They are committed to being a truly customer-first business … organic and acquired customers Deliver regular customer experience impact reports to the SLT and Board Lead a small cross-functional “customer squad” to execute CX initiatives Analyse customer feedback and NPS data to produce actionable insights Use insights to inform strategy and improve overall customer satisfaction Oversee efficient handling of customer complaints … resolutions and clear stakeholder communication Skills and Experience Required: Strong background in both CX strategy and delivery, with the ability to combine insight, vision, and execution Proven CX experience within Tech, MSP, or Telco environments Deep understanding of customer ecosystems, service design, and integrated IT MSP experiences Confident in conducting customer research, including interviews More ❯

Travel to a Virgin Money UK Hub when required. Contract type: Permanent - Full Time Our team We have an exciting opportunity for a Head of Customer Experience Platforms to lead in transforming how we connect with our customers. You will oversee our customer data migration initiatives, ensuring smooth planning and execution. Additionally, you … will manage our marketing and customer communication technology platforms, ensuring seamless integration across systems, platforms, and business units. You will be the leader for all customer experience platforms-bringing vision, clarity, and Virgin flair to your work. What you'll be doing: Lead customer data migration, ensuring accuracy, integrity, and compliance. Define the future roadmap of our customer experience platforms aligned with business goals and customer needs. Manage our marketing technology stack, collaborating with digital and marketing teams to deliver personalized, data-driven experiences. Oversee customer communication platforms, ensuring messages are timely, relevant, and on-brand. Collaborate with IT, Data, Marketing, Product, and Customer Success teams for integrated solutions. More ❯

Head of Client Service - Insight, Strategy & Customer Experience Business Thank you for your interest in this opportunity. Unfortunately, this role is no longer available. Please click here to see all the roles we are currently working on. This is a highly visible opportunity at a new age insights, customer experience, and strategy … business. The role focuses on building strategic partnerships and being an ambassador of the company's reputation externally, while also driving existing opportunities to their best outcome. You will work with teams that handle new business and lead the internal delivery process. You will ensure that what is won is delivered in a way that leads to greater … a culture of collaboration and teamwork. Ideal candidates are quant research literate ADs or Directors who are prepared to take on these responsibilities or those with more experience capable of managing budgets effectively. You should be motivated by commercial and management challenges and eager to succeed in this role. In return, you will be part More ❯