7 of 7 Head of Customer Experience Jobs in the UK excluding London

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide More ❯

Head of Customer Experience – Rapidly Expanding IT Services Company – Hertfordshire – £Competitive + Great benefits Our client is a successful and rapidly expanding IT and telecoms services business with a growing network of offices, currently including Hertfordshire, London, the Midlands and Scotland. They are committed to being a truly customer-first business … organic and acquired customers Deliver regular customer experience impact reports to the SLT and Board Lead a small cross-functional “customer squad” to execute CX initiatives Analyse customer feedback and NPS data to produce actionable insights Use insights to inform strategy and improve overall customer satisfaction Oversee efficient handling of customer complaints … resolutions and clear stakeholder communication Skills and Experience Required: Strong background in both CX strategy and delivery, with the ability to combine insight, vision, and execution Proven CX experience within Tech, MSP, or Telco environments Deep understanding of customer ecosystems, service design, and integrated IT MSP experiences Confident in conducting customer research, including interviews More ❯

Travel to a Virgin Money UK Hub when required. Contract type : Permanent - Full Time Our team We've an exciting opportunity for a Head of Customer Experience Platforms to lead in transforming how we connect with our customers. You'll be behind our customer data migration initiatives, planning, executing, and making sure everything … runs like clockwork. You'll also take the reins on our marketing and customer communication technology platforms, ensuring they're seamlessly integrated across systems, platforms, and business units. You'll be the lead for all things customer experience platforms-bringing vision, clarity, and a whole lot of Virgin flair to everything you do. What you … ll be doing: Lead on customer data migration, delivering strategy that ensures accuracy, integrity, and compliance every step of the way. Shape the future of our customer experience platforms, defining a roadmap that aligns with our ambitions and puts customers at the centre. Own our marketing tech stack, partnering with digital and marketing More ❯

Travel to a Virgin Money UK Hub when required. Contract type : Permanent - Full Time Our team We've an exciting opportunity for a Head of Customer Experience Platforms to lead in transforming how we connect with our customers. You'll be behind our customer data migration initiatives, planning, executing, and making sure everything … runs like clockwork. You'll also take the reins on our marketing and customer communication technology platforms, ensuring they're seamlessly integrated across systems, platforms, and business units. You'll be the lead for all things customer experience platforms-bringing vision, clarity, and a whole lot of Virgin flair to everything you do. What you … ll be doing: Lead on customer data migration, delivering strategy that ensures accuracy, integrity, and compliance every step of the way. Shape the future of our customer experience platforms, defining a roadmap that aligns with our ambitions and puts customers at the centre. Own our marketing tech stack, partnering with digital and marketing More ❯

Travel to a Virgin Money UK Hub when required. Contract type : Permanent - Full Time Our team We've an exciting opportunity for a Head of Customer Experience Platforms to lead in transforming how we connect with our customers. You'll be behind our customer data migration initiatives, planning, executing, and making sure everything … runs like clockwork. You'll also take the reins on our marketing and customer communication technology platforms, ensuring they're seamlessly integrated across systems, platforms, and business units. You'll be the lead for all things customer experience platforms-bringing vision, clarity, and a whole lot of Virgin flair to everything you do. What you … ll be doing: Lead on customer data migration, delivering strategy that ensures accuracy, integrity, and compliance every step of the way. Shape the future of our customer experience platforms, defining a roadmap that aligns with our ambitions and puts customers at the centre. Own our marketing tech stack, partnering with digital and marketing More ❯

Travel to a Virgin Money UK Hub when required. Contract type : Permanent - Full Time Our team We've an exciting opportunity for a Head of Customer Experience Platforms to lead in transforming how we connect with our customers. You'll be behind our customer data migration initiatives, planning, executing, and making sure everything … runs like clockwork. You'll also take the reins on our marketing and customer communication technology platforms, ensuring they're seamlessly integrated across systems, platforms, and business units. You'll be the lead for all things customer experience platforms-bringing vision, clarity, and a whole lot of Virgin flair to everything you do. What you … ll be doing: Lead on customer data migration, delivering strategy that ensures accuracy, integrity, and compliance every step of the way. Shape the future of our customer experience platforms, defining a roadmap that aligns with our ambitions and puts customers at the centre. Own our marketing tech stack, partnering with digital and marketing More ❯