Head of Customer Success at Hyper Growth eCommerce SaaS
- Hiring Organisation
- Grey Matter Recruitment
- Location
- City of London, London, United Kingdom
major Logistics companies A fast-growing, people-first business with a collaborative, agile culture and a clear mission to shape the future of retail logistics The Role Own and lead the full customer lifecycle, from onboarding and activation through renewals, expansion and enterprise relationships Build structure, processes, KPIs … opportunities Desired Skills and Experience Proven experience leading and scaling Customer Success teams in a SaaS or tech-led environment Strong track record of managing complex client relationships, driving retention and growing existing accounts Data-driven and comfortable defining success metrics, reporting, tooling and lifecycle management Confident communicator ...