Service Operations Manager/HeadofServiceDelivery – Central London – ITIL, Service Management, People Management, SLAs - £100,000 - £110,000 A leading MSP supporting the financial sector is currently looking to hire a talented Service Operations Manager/HeadofServiceDelivery to join their established team in London. In this role the successful candidate will be responsible for ensuring that the servicedelivery team achieves and delivers all performance metrics and adheres to SLAs. Daily responsibilities of the Service Operations Manager/HeadofServiceDelivery will include: maintaining daily, weekly and monthly work plans and ensuring that goals are achieved and improvements made, people management and conducting appraisals and dealing with inbound client support calls and high profile clients. To be considered for the Service Operations Manager More ❯
Service Operations Manager/HeadofServiceDelivery – Central London – ITIL, Service Management, People Management, SLAs - £100,000 - £110,000 A leading MSP supporting the financial sector is currently looking to hire a talented Service Operations Manager/HeadofServiceDelivery to join their established team in London. In this role the successful candidate will be responsible for ensuring that the servicedelivery team achieves and delivers all performance metrics and adheres to SLAs. Daily responsibilities of the Service Operations Manager/HeadofServiceDelivery will include: maintaining daily, weekly and monthly work plans and ensuring that goals are achieved and improvements made, people management and conducting appraisals and dealing with inbound client support calls and high profile clients. To be considered for the Service Operations Manager More ❯
HeadofServiceDelivery (6month FTC) Location: Hemel Hempstead Job Type: Fixed Term Contract - 6months with potential for extension or permanent role Competitive Compensation: Based on experience A new exciting Fixed Term Contract opportunity has become available on an initial 6-month basis for a HeadofServiceDelivery to oversee customer services and service desk operations in Hemel Hempstead for a global leading digital solutions company. This strategic role is ideal for someone with extensive experience in IT Service Management (ITSM) systems, to ensure the highest standards ofservice delivery. The successful hire will manage both the ServiceDelivery Manager and Technical Manager, driving excellence across all servicedelivery platforms. Day-to-day of the role: Execute a strategic vision for servicedelivery, aligning with company goals and exceeding More ❯
req2561 Posted: 14/02/2025 - Application Deadline: 28/02/2025 Role Overview: The Group IT HeadofService Operations will oversee several key functions within the IT department, ensuring the deliveryof high-quality service and support to end users. … satisfaction targets and SLAs while adhering to ITIL policies and processes. They will drive strategic initiatives, foster innovation and ensure continuous improvement (CI) in service delivery. Your objectives and responsibilities will focus on Establishing a global, round-the-clock service desk, incorporating service portal automation and a … chatbot interface to enhance service efficiently Development and implementation of IT & IS servicedelivery strategies aligned with the goals Oversight of the procurement function of Global IT Services from third parties, optimising costs, and holding partners accountable for their contractual obligations Serving as the More ❯
