HeadofServiceDelivery - Warrington £80,000 - £100,000 Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the deliveryofservice in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success … with other department heads and team members to ensure that all go live projects have necessary and correct; administration, resources, compliance and approvals from relevant bodies to proceed with deliveryof projects and that these are resourced efficiently and effectively to deliver optimum ROI * Facilitate the development and effectiveness of the SMT by building a; cohesive, aligned … focussed & shared responsibility for significant business improvements * Ensure that the MD is liberated to focus on their responsibilities and only involved at points of critical escalation * Ensure that accurate and timely; communication, instruction and controls are in place to; commence, maintain, monitor and complete deliveryof projects to agreed KPI's * Ensure that all policy, procedure and More ❯
HeadofServiceDelivery - Warrington £80,000 - £100,000 Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the deliveryofservice in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success … with other department heads and team members to ensure that all go live projects have necessary and correct; administration, resources, compliance and approvals from relevant bodies to proceed with deliveryof projects and that these are resourced efficiently and effectively to deliver optimum ROI * Facilitate the development and effectiveness of the SMT by building a; cohesive, aligned … focussed & shared responsibility for significant business improvements * Ensure that the MD is liberated to focus on their responsibilities and only involved at points of critical escalation * Ensure that accurate and timely; communication, instruction and controls are in place to; commence, maintain, monitor and complete deliveryof projects to agreed KPI's * Ensure that all policy, procedure and More ❯
Basingstoke, Hampshire, England, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions Ltd
HeadofServiceDelivery | Basingstoke/Hybrid | £80,000 - £110,000 | Customer Success | Delivery Leadership | Fintech | SaaS | Agile | PMO | Implementation | Strategy | Growth | Culture Builder Are you the kind of leader who thrives in high-growth environments Do you know how to scale delivery teams while keeping customers genuinely happy I’m working with … a fast-scaling fintech that’s transforming how enterprise clients manage cash and payments. They’re on the hunt for a HeadofDelivery to lead the post-sale customer journey, from onboarding and implementation to support and long-term success.You’ll be owning the full delivery lifecycle, managing teams across Customer Success, PMO, Implementation, and … Support. This is a strategic leadership role where you’ll shape delivery frameworks, drive customer retention, and build scalable processes that actually work.You’ll be joining a tight-knit leadership team and playing a key role in defining how the business grows. Think: high autonomy, high impact, and a culture that values pragmatism over process for process’s sake. More ❯
