15 of 15 Head of Service Delivery Jobs in the UK excluding London

Join to apply for the Head of IT Service Delivery role at Cox Automotive Europe Continue with Google Continue with Google Join to apply for the Head of IT Service Delivery role at Cox Automotive Europe Get AI-powered advice on this job and more exclusive features. Direct message the job poster … from Cox Automotive Europe Head of Talent Acquisition at Cox Automotive Europe - We're hiring! Head of IT Service Delivery Join Cox Automotive Europe as our new Head of IT Service Delivery , where you’ll lead a dynamic team shaping the future of technology services across a global, innovative … organisation. About the Role We're on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services—covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you'll drive a culture of More ❯

Join to apply for the Head of IT Service Delivery role at Cox Automotive Europe Join to apply for the Head of IT Service Delivery role at Cox Automotive Europe Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Cox Automotive Europe Head of Talent Acquisition at Cox Automotive Europe - We're hiring! Head of IT Service Delivery Join Cox Automotive Europe as our new Head of IT Service Delivery , where you’ll lead a dynamic team shaping the future of technology services across a global, innovative organisation. About the Role We … re on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services—covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you'll drive a culture of service excellence, lead More ❯

National Express is recruiting an experienced Head of IT Service Delivery to join our team at our Head Office in Digbeth, Birmingham . The successful candidate will ensure the seamless, cost-effective, and efficient delivery of IT services to meet business needs, driving operational excellence and user satisfaction. This role involves leading a … team of IT professionals, managing offshore teams and service providers, and driving service improvements. The role also requires managing key supplier relationships, ensuring contractual value and performance, and implementing ITIL best practices. What you'll do: Develop and manage strategic relationships with IT suppliers: Negotiate contracts, monitor performance, conduct reviews, ensure compliance, and manage vendor risks within … budget. Contribute to IT strategy: Align with business objectives, oversee service design considering user needs, cost, supportability, and scalability, and promote best practices and new technologies. Manage service transitions: Ensure minimal disruption during the deployment of new or changed services, conduct PIRs, and oversee change, release, and knowledge management processes. Lead daily IT operations: Ensure high availability More ❯

This is a Permanent , Full Time vacancy that will close in a month at 23:59 BST . The Role Head of IT Service Delivery Join Cox Automotive Europe as our new Head of IT Service Delivery , where you'll lead a dynamic team shaping the future of technology services across … a global, innovative organisation. About the Role We're on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services-covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you'll drive … a culture of service excellence, lead cross-functional improvements, and ensure a seamless experience for our teams and customers across Europe. What You'll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data More ❯

Make a Difference. Lead Change. Are you ready to lead the charge in transforming IT service delivery for a dynamic and fast-paced Life Sciences environment? We’re looking for a visionary Head of IT Service Delivery to establish, define, and drive the evolution of our customer-facing IT Service Delivery and Management function—seamlessly aligning with our UK&I IT service models. In this pivotal role, you’ll be the face of IT for our customers, ensuring exceptional service delivery, satisfaction, and continuous improvement. You’ll lead customer engagement, manage service performance to SLAs, and act as the key liaison between customers, GXO IT … teams, and service providers within a SIAM framework. Based in Northampton, with the flexibility to support 8 site locations, this is your opportunity to make a real impact where technology meets life-changing innovation. Pay, benefits and more: We’re looking to offer a salary of up to £90,000 per annum and 25 days annual leave (plus More ❯

req2561 Posted: 14/02/2025 - Application Deadline: 28/02/2025 Role Overview: The Group IT Head of Service Operations will oversee several key functions within the IT department, ensuring the delivery of high-quality service and support to end users. The post-holder will be responsible for aligning all teams … towards meeting customer satisfaction targets and SLAs while adhering to ITIL policies and processes. They will drive strategic initiatives, foster innovation and ensure continuous improvement (CI) in service delivery. Your objectives and responsibilities will focus on Establishing a global, round-the-clock service desk, incorporating service portal automation and a chatbot interface to enhance service efficiently … Development and implementation of IT & IS service delivery strategies aligned with the goals Oversight of the procurement function of Global IT Services from third parties, optimising costs, and holding partners accountable for their contractual obligations Serving as the primary contact for G3 regarding IT compliance, leveraging Security Operations governance to ensure all compliance standards are More ❯

The Head of Service Delivery is accountable for the operational delivery, customer experience, operational controls and overall performance of the UK BPaaS service delivery teams. Additionally, this role must ensure that the end-to-end delivery of the customer experience between our delivery locations is seamless through effective partnerships … effective processes and a collaborative approach to delivery of our services. The role-holder will be required to lead, motivate and manage busy operational teams through periods of significant change and transformation, ultimately always with the goal of having a high performing team culture in place. Working in conjunction with change and transformation teams across the … business, the role holder will be responsible for optimising the performance and productivity of the BPaaS function through effective workforce management, maximising labour arbitrage opportunities and other continuous improvement initiatives. The individual will be expected to consistently challenge the status quo and have a thirst for seeking new and better ways of working including process innovation, the use More ❯

HM Revenue and Customs is currently reorganising all IT Service Manager roles, and related service roles within the CDIO directorate (estimate of approx. 300 FTE). We expect between 40-50% of these roles to be organised within this newly created team within the ELS function under the direct supervision of the role holder. This … role is accountable for the delivery of IT service management across HMRC's live IT service estate and manages IT service management in the Enterprise Live Service function (ELS hereafter). This IT service estate is complex, ever changing and a critical enabler to HMRC's ability to deliver external user services. The … role holder reports to the Director of Enterprise Live Service (SCS 2). The role holder will be the authority on operational service management across CDIO, driving best practice ways of working across our service management teams through DevOps, Site Reliability Engineering and Agile delivery techniques. As such, the role holder will frequently communicate More ❯

Head of Service Delivery | Manchester | Up to £80k + Car Allowance + 1530% Bonus | Hybrid (1 Day/Week Onsite) Are you ready for a career-defining move into a high-impact, high-visibility leadership role? Were working exclusively with a major European organisationcurrently undergoing significant technology investment and transformationto find a standout leader to step … into the role of Head of Service Delivery . Reporting directly to the Director of Infrastructure, this is a pivotal number two role. It offers a rare chance to take the reins on strategic service delivery, team leadership, and end-to-end performance of critical technology services across a national, multi … site environment. If you're looking for your next challenge in a fast-paced, high-autonomy settingthis is it. The Role As Head Of Service Delivery, You Will Act as a key strategic leader and deputy to the Director of Infrastructure Lead high-performing teams across IT Service Desk, End User Computing, Incident/ More ❯

Head of Delivery Location: Bristol, UK with some travel to South Coast Security Clearance: Must be eligible for SC clearance My Client is seeking a dynamic, experienced, and strategic Head of Delivery to lead the project delivery function and help shape the future of our cutting-edge defence solutions. Reporting directly to … the Business Unit Director, you'll play a pivotal role in driving programme success, shaping delivery strategy, and leading a high-performing team in a fast-paced, high-impact environment. About the Role As Head of Delivery , you will take full ownership of the planning and execution of projects within your Business Unit. You … will lead and motivate a team of project delivery professionals to ensure effective delivery, governance, and continuous improvement, aligned with company values and strategic objectives. This role is ideal for a delivery leader who thrives in complex programme environments, brings commercial acumen and resilience, and is passionate about coaching teams to deliver success at scale. Key More ❯

Social network you want to login/join with: Head of Service Delivery and QA, brighton col-narrow-left Client: Spectrum IT Recruitment Location: brighton, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: We have an excellent opportunity for … an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is based in Brighton, and this is More ❯

We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's … software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is … working role. As well as very competitive salaries, our client offers a comprehensive benefits package. Key Responsibilities: Quality Assurance Management Lead and Mentor the QA team Oversee all aspects of the QA lifecycle, including test planning, design, automation, and reporting Implement and enhance QA methodologies Collaborate closely with Product and Development teams to integrate QA Release Management Lead and More ❯

We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's … software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is … working role. As well as very competitive salaries, our client offers a comprehensive benefits package. Key Responsibilities: Quality Assurance Management Lead and Mentor the QA team Oversee all aspects of the QA lifecycle, including test planning, design, automation, and reporting Implement and enhance QA methodologies Collaborate closely with Product and Development teams to integrate QA Release Management Lead and More ❯

We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's … software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is … working role. As well as very competitive salaries, our client offers a comprehensive benefits package. Key Responsibilities: Quality Assurance Management Lead and Mentor the QA team Oversee all aspects of the QA lifecycle, including test planning, design, automation, and reporting Implement and enhance QA methodologies Collaborate closely with Product and Development teams to integrate QA Release Management Lead and More ❯

Social network you want to login/join with: Join one of the the fastest-growing companies, where they leverage AI and a tech-enabled service model to help businesses secure funding. The Role As Head of Service Delivery, you’ll oversee the daily operations of our expanding delivery team — including consultants … writers, and team leads. Your mission: drive performance, plan capacity, ensure excellence in delivery, and keep our clients delighted. You’ll take ownership of output targets, operational KPIs, and compliance, all while building scalable systems and cultivating a high-performing, motivated team. This is an ideal role for someone who has scaled operations in a fast-growth environment … and is eager to make a tangible impact. What You’ll Be Doing Leading the day-to-day operations of our Grant Consultants and Platinum Writers Driving improvements in productivity, turnaround speed, and service quality Designing and implementing scalable operational processes and systems Owning delivery metrics including volume, SLAs, refunds, margin, and NPS Managing resource planning and More ❯