16 of 16 Head of Support Jobs in the UK

Global Head of Support Application Deadline: 1 August 2025 Department: Support Employment Type: Full Time Location: Belfast Reporting To: Louise O'Connell Description Imagine catching criminals before they strike-that's exactly what Napier's AI-powered platform does! By analysing transactions and customers in real … about stopping crime-it's about making the financial world safer and more trustworthy for everyone. Collaboration, innovation, and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything … we do. Overview of the role: As Global Head of Support, you will lead Napier AI's world-class customer support function. Reporting to the Chief Customer Officer, and as a member of the Senior Leadership team, you will be responsible for developing and More ❯

Head of Application Support - £80,000 + 10% bonus A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in … maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally. This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through … to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications. The ideal Head of Application Support will have experience with the following: Leading a team of circa More ❯

Head of Application Support - £80,000 + 10% bonus A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in … maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally. This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through … to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications. The ideal Head of Application Support will have experience with the following: Leading a team of circa More ❯

Head of Application Support - £80,000 + 10% bonus A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in … maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally. This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through … to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications. The ideal Head of Application Support will have experience with the following: Leading a team of circa More ❯

Head of Application Support - £80,000 + 10% bonus A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in … maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally. This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through … to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications. The ideal Head of Application Support will have experience with the following: Leading a team of circa More ❯

We are currently seeking a Head of Support UK to lead the team in delivering exceptional technical and functional support across our Alcidion Product Suite. Day to day you will: Manage and oversee the day-to-day operations of the 1st Line Service Desk team. … Serve as a liaison between technical teams and external parties, conveying complex technical information in a clear and engaging manner. Participate in the L1 Support on-call roster. Actively contribute to issue investigation and resolution. Escalate incidents which cannot be resolved for more in-depth investigation and engagement with … SRE), development and product teams as required. Ensure robust processes and procedures are in place and adhered to, for the efficient and consistent management of the support of Alcidion products. About Alcidion We're transforming healthcare together Alcidion develops innovative solutions that address the problems challenging healthcare More ❯

We are currently seeking a Head of Support UK to lead the team in delivering exceptional technical and functional support across our Alcidion Product Suite. Day to day you will: Manage and oversee the day-to-day operations of the 1st Line Service Desk team. … Serve as a liaison between technical teams and external parties, conveying complex technical information in a clear and engaging manner. Participate in the L1 Support on-call roster. Actively contribute to issue investigation and resolution. Escalate incidents which cannot be resolved for more in-depth investigation and engagement with … SRE), development and product teams as required. Ensure robust processes and procedures are in place and adhered to, for the efficient and consistent management of the support of Alcidion products. About Alcidion We're transforming healthcare together Alcidion develops innovative solutions that address the problems challenging healthcare More ❯

Head of Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/… AI business looking for a Head of Global Support to lead and scale their international support function. The Opportunity: This is your chance to join a fast-scaling AI-driven software company that's transforming the way enterprises operate. Backed by major investors and used by … some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: As Head of Global Support , you'll own the vision, strategy, and execution More ❯

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a part of our technical leadership team, you will … teams, being a champion for Made Tech's managed service both internally and externally and evolving our propositions and practices. Key responsibilities As a Head of Practice, reporting to the Head of Managed Services, you will work closely with our client-facing teams to inform their … strategy and ways of working. You will ensure teams are delivering to a high quality and are consistently showcasing best practice. You will work to ensure an exceptional employee experience, and that the team of application & platform support engineers have the skills and experiences they need to More ❯

Job Description We are looking for an enthusiastic and organised Head of Business Support, based in one of our UK regional offices to lead our business support team. This team includes our Personal Assistants, Office Managers and Administrators. You would also lead on our Technical … Training Academy, ensuring that the delivery of our Technical Training is organised in an efficient manner, liaising with our Technical Community and our Learning and Development Team in our People Hub in India. As Head of Business Support, you will be responsible for a team of professionals who are performing an array of administrative tasks requiring confidentiality, initiative and sound decision making. You will need the ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient. You should demonstrate experience in managing More ❯

The Head of Technology Operation will be key to ensuring our hub support can serve the business and will be responsible for the performance of the service desk, ensuring we are meeting the business need and achieving core targets and KPI's. You will drive continuous … and work closely with our Technology Operations Director and other teams within Is to ensure that our services align to their needs. Job Title: Head of Technology Support Working hours: 40 What You'll Be Doing: Oversee the digital and core IT Service desk and system management … maintenance, support, small change, system administration including 1st & 2nd line support and IT Field engineering teams). Analyse the performance of Service Desk activities to identify any problem areas. Manage and coordinate the escalation of urgent and complicated support issues to the correct IT teams. More ❯

The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team of professionals based in London, Paris and Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application … Development. Excellent communication skills are required in order to negotiate internally and influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of More ❯

Are you passionate about technical leadership? If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology. We're on the lookout … for Head of Technical Support for a global technical support team to foster a culture focused on customer obsession and excellence. Deliver exceptional support experiences that enhance customer satisfaction and loyalty. What your responsibilities will include: Take charge of daily operations, ensuring SLAs, KPIs … and quality standards are met, while continuously refining support processes for greater efficiency and impact. Use tools like Zendesk, Jira, Klaus, and Workforce Management to streamline workflows and drive results. Leverage data and analytics to uncover trends, measure performance, and make informed decisions that optimize support operations. Harness More ❯

and Annual Subsistence Allowance (£3,489) Closing date 27 May 2025 Contract type Full time,permanent Reference ORD/85 About this job The Head of IT Support is responsible for UNISON's entire technology infrastructure, and provision of systems and services to all our staff … you will ensure UNISON's IT infrastructure is reliable and secure; that systems are modern and effective; and that we embrace innovation, taking advantage of new developments to further the union's objectives. The Head of IT Support controls a substantial budget (£10m), and needs to … balance providing the best technological solutions for UNISON while ensuring members' money is spent wisely for their benefit. A team of in-house IT management and support staff will report to you. You will also manage our IT Managed Service provider, and direct relationships with suppliers of More ❯

About The Role Head of Labour Group Office and Leader's Political Support Officer An exciting opportunity has arisen for a new Head of the Labour Group Office and Leader's Political Support Officer. The successful candidate will have proven experience of working … with senior politicians in a public sector organisation, helping to develop policy and deliver strategic objectives. The successful candidate will have extensive knowledge of the issues facing local government and the political landscape nationally. They will be able to support elected members and senior Council officers and will … have a collaborative and value driven approach to the role and manage a small team of officers to help deliver this support. This is a permanent role, working full time. Remote and flexible working will be possible but the work will largely be based at the Town Hall in More ❯

Our cloud-based, cross-regulation SaaS platforms empower banks, brokers, hedge funds, asset managers, insurance companies, and corporates to meet global regulatory requirements. Our support team is expanding, and we need a global lead to play a pivotal role in this growth. You will join a team of … full potential. Position Summary: We are seeking an exceptional leader with a keen focus on enhancing the overall customer experience across a broad range of clients to ensure the swift and effective management of client workflows. The ideal candidate will excel in leading a dynamic, multilingual, and diverse … organizations, providing clear direction and strategy to the regional Client Support team leads, driving accountability and execution. Duties and Accountabilities: Leadership: Provide an effective and inspiring day-to-day leadership presence to direct and indirect reports as well as colleagues in adjacent functions. Objective Setting: Set clear objectives for More ❯