4 Head of Support Jobs

Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications. The Head of Global Service and Support, in Essex, will play … a pivotal role in establishing a new department, with the objective for this division being to ensure customer satisfaction and maintain high-quality technical support services across international markets. You will recruit and lead a dedicated team of support professionals, develop strategic initiatives, and foster collaborative relationships … with customers and external vendors. Other responsibilities include: O Implement initiatives to enhance the efficiency and effectiveness of technical support operations. O Cultivate strong relationships with external vendors and customers to understand their unique requirements and expectations. O Collaborate with cross-functional teams to address customer needs and more »

Head of UK Payroll Support Hybrid – Midlands/Cheshire Up to £80,000 DOE Are you experienced in payroll and looking for your next challenge? A proven manager and leader but fed up with working for companies with no growth? Want to work for one of the top 10 accountancy firms in the UK? We're working with one of the largest UK payroll providers in the UK who are expanding their services and require a Head of UK Payroll Support to join their national team. Working on a hybrid basis … from any of their Midlands/Cheshire based offices – the Head of UK Payroll Support will oversee all teams and services across all payrolls. Support and manage a large, UK based team of payroll professionals. Ensure all processes are monitored, controlled and continuously reviewed. more »

Job Title: Head of Application SupportDo you want to be part of a fast-growing business in the insurance tech sector, experiencing huge demand for products? Do you want the opportunity to build an entirely new Application Support function from scratch? This role will be fast … exciting, giving amazing opportunity to set things up how you want them to be! This is a hybrid role, with options to work out of London and Cambridge offices.Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich … the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look likeYour days will be extremely varied, ranging from defining processes, gathering knowledge, working more »

Asset Management/financial market experience a must. As a key member of our global technology team, you will be responsible for managing the Helpdesk teams in both the UK and Europe, ensuring a seamless delivery of customer service excellence in a financially regulated environment. Your primary objective … cost, and regulatory objectives, as well as managing staffing capacity and technical proficiencies to enhance user experience. Key Responsibilities: Spearhead the design and implementation of global desktop hardware and conference room technology strategies, driving improvements in user experience. Lead and mentor the Helpdesk teams, fostering a customer-centric approach … and serving as a point of contact for complex technical issues. Analyze Helpdesk ticket resolution performance, identifying and addressing pressing issues through collaboration with relevant stakeholders. Oversee the development and communication of help topics and FAQs for end-users, ensuring digital literacy across the organization. Manage vendor relationships more »