11 of 11 Head of Support Jobs in the UK

Head of Operations Support Permanent, Full-time Hybrid, London Salary: c. £80K Are you a strategic leader with a passion for operational excellence? We are seeking a highly motivated Head of Operations Support to join an international membership organisation dedicated to standards and sustainable … business practices. About the Role As the Head of Operations Support , you will play a crucial role in ensuring the efficiency and effectiveness of multiple departments, including Assurance, Certification, Standards, Membership, Digital & IT, Policy, and Training. You will work closely with the Executive Director, identifying operational … improvements, ensuring compliance, and driving collaboration across the organisation. Key Responsibilities: Support the Executive Director on operational matters and strategic initiatives. Oversee and optimise operational processes across multiple departments. Identify and implement continuous improvements in line with industry and legal standards. Ensure compliance with international codes and UK/ More ❯

Head of Operations Support Permanent, Full-time Hybrid, London Salary: c. £80K Are you a strategic leader with a passion for operational excellence? We are seeking a highly motivated Head of Operations Support to join an international membership organisation dedicated to standards and sustainable … business practices. About the Role As the Head of Operations Support , you will play a crucial role in ensuring the efficiency and effectiveness of multiple departments, including Assurance, Certification, Standards, Membership, Digital & IT, Policy, and Training. You will work closely with the Executive Director, identifying operational … improvements, ensuring compliance, and driving collaboration across the organisation. Key Responsibilities: Support the Executive Director on operational matters and strategic initiatives. Oversee and optimise operational processes across multiple departments. Identify and implement continuous improvements in line with industry and legal standards. Ensure compliance with international codes and UK/ More ❯

Head of Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/… AI business looking for a Head of Global Support to lead and scale their international support function. The Opportunity: This is your chance to join a fast-scaling AI-driven software company that's transforming the way enterprises operate. Backed by major investors and used by … some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: As Head of Global Support , you'll own the vision, strategy, and execution More ❯

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a part of our technical leadership team, you will … teams, being a champion for Made Tech's managed service both internally and externally and evolving our propositions and practices. Key responsibilities As a Head of Practice, reporting to the Head of Managed Services, you will work closely with our client-facing teams to inform their … strategy and ways of working. You will ensure teams are delivering to a high quality and are consistently showcasing best practice. You will work to ensure an exceptional employee experience, and that the team of application & platform support engineers have the skills and experiences they need to More ❯

Head of Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/… AI business looking for a Head of Global Support to lead and scale their international support function. The Opportunity: This is your chance to join a fast-scaling AI-driven software company that's transforming the way enterprises operate. Backed by major investors and used by … some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: Own the vision, strategy, and execution of a 24/7 customer support function More ❯

The Head of Technology Operation will be key to ensuring our hub support can serve the business and will be responsible for the performance of the service desk, ensuring we are meeting the business need and achieving core targets and KPI's. You will drive continuous … and work closely with our Technology Operations Director and other teams within Is to ensure that our services align to their needs. Job Title: Head of Technology Support Working hours: 40 What You'll Be Doing: Oversee the digital and core IT Service desk and system management … maintenance, support, small change, system administration including 1st & 2nd line support and IT Field engineering teams). Analyse the performance of Service Desk activities to identify any problem areas. Manage and coordinate the escalation of urgent and complicated support issues to the correct IT teams. More ❯

Job Specification: Head of IT Support Company: Global Payments Business (~250 Employees) Location: Manchester About the Role We are seeking an experienced Head of IT Support to lead our clients global IT support function for a fast-growing payments business. The ideal candidate … will have a strong background in managing IT support in a mid-sized company (~250 employees) and will be responsible for ensuring seamless IT operations across a globally distributed, BYOD (Bring Your Own Device) environment with a heavy reliance on Microsoft 365 (O365) . This role requires a hands … on leader who can balance strategic oversight with day-to-day support operations, ensuring high service levels, security compliance, and a great employee experience. Key Responsibilities IT Support & Operations Leadership Oversee the global IT support function, ensuring high-quality, responsive service for a distributed workforce . Manage More ❯

Head Of Trading Applications - IT Support - Low Latency Trading The Head of Trading Applications is responsible for leading and managing the IT Support teams (Applications team and Desktop team) to ensure the reliable and efficient operation of the Trading Technology support to … both internal and external clients. This role includes all EUC technologies as well as as Trading Support (FIX, Real Time Systems etc). The ideal candidate will have a minimum 7 years of experience in IT Support Leadership, preferably in a Trading, Exchange or Brokerage environment This … is a great opportunity to grow an established team, as well as establish best practice and strong Support frameworks and principles. Familiarity with IT support best practices, including service level agreements, incident management and change management. Knowledge of IT infrastructure components (eg, Servers, networks, databases, applications) and More ❯

Head Of Trading Applications - IT Support - Low Latency Trading The Head of Trading Applications is responsible for leading and managing the IT Support teams (Applications team and Desktop team) to ensure the reliable and efficient operation of the Trading Technology support to … both internal and external clients. This role includes all EUC technologies as well as as Trading Support (FIX, Real Time Systems etc). The ideal candidate will have a minimum 7 years of experience in IT Support Leadership, preferably in a Trading, Exchange or Brokerage environment This … is a great opportunity to grow an established team, as well as establish best practice and strong Support frameworks and principles. Familiarity with IT support best practices, including service level agreements, incident management and change management. Knowledge of IT infrastructure components (eg, Servers, networks, databases, applications) and More ❯

Are you passionate about technical leadership? If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology. We're on the lookout … for Head of Technical Support for a global technical support team to foster a culture focused on customer obsession and excellence. Deliver exceptional support experiences that enhance customer satisfaction and loyalty. What your responsibilities will include: Take charge of daily operations, ensuring SLAs, KPIs … and quality standards are met, while continuously refining support processes for greater efficiency and impact. Use tools like Zendesk, Jira, Klaus, and Workforce Management to streamline workflows and drive results. Leverage data and analytics to uncover trends, measure performance, and make informed decisions that optimize support operations. Harness More ❯

About The Role Head of Labour Group Office and Leader's Political Support Officer An exciting opportunity has arisen for a new Head of the Labour Group Office and Leader's Political Support Officer. The successful candidate will have proven experience of working … with senior politicians in a public sector organisation, helping to develop policy and deliver strategic objectives. The successful candidate will have extensive knowledge of the issues facing local government and the political landscape nationally. They will be able to support elected members and senior Council officers and will … have a collaborative and value driven approach to the role and manage a small team of officers to help deliver this support. This is a permanent role, working full time. Remote and flexible working will be possible but the work will largely be based at the Town Hall in More ❯