3 of 3 Help Desk Analyst Jobs in the West Midlands

nGeneration is seeking an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers. Your friendly and helpful demeanor is crucial as you diagnose and resolve their IT issues or escalate them to our field service engineers, keeping the More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping More ❯

across our Retail, Funeral, and Support Centre functions. Resolving incidents and requests, you'll also ensure that tickets are managed effectively and within agreed timeframes. As an IT Helpdesk Analyst, you'll play a key role as a liaison between different IT support teams and help to make sure that escalations are effectively dealt with as well. … You’ll help to minimize business impacts from incidents. As part of this, you'll be the point of contact and coordinator during major outages. How will I know if I am right for this role? We are looking for someone with a technical background and a genuine interest in IT. Strong communication skills are essential — with the ability … profits as a thank you for your contribution. Paid time for volunteering, encouraging participation in volunteering activities. Give as you earn, supporting charities meaningful to you. Healthcare Cashplan to help cover healthcare expenses. Company Pension scheme with access to pension wellbeing resources. Life Assurance after a qualifying period, providing coverage for your beneficiaries. Personalized learning and development opportunities with More ❯