1 of 1 Help Desk Manager Jobs in Hampshire

Marble Talent group is actively seeking a Helpdesk Manager to join a client of ours based in Hampshire on a permanent basis. The Helpdesk Manager is a hands-on operational leadership position responsible for the day-to-day management, performance oversight, and continuous improvement of the Helpdesk function. This role ensures accurate and efficient engineer scheduling … call allocation, and client communication with strong commercial awareness. Sitting at the core of Maintenance delivery, the Helpdesk Manager ensures Helpdesk workflows align with contractual obligations, service-level agreements (SLAs), and financial expectations. They collaborate closely with Engineering, PPM, Remedials, and Estimations teams to drive smooth operations and maintain client satisfaction. This execution-led role focuses on operational … control, internal communication, team leadership, and margin protection. The Helpdesk Manager contributes to business planning and forms a key part of the Maintenance Senior Leadership Team. Key Responsibilities Team Leadership & People Management Lead, motivate, and develop a team of 3 Helpdesk Administrators Promote accountability through 1:1s, coaching, and structured performance management Foster a high-performance team culture More ❯