2 of 2 Help Desk Manager Jobs in the Thames Valley

Help Desk Team Manager Location: Bracknell Salary: £48k plus 3% bonus Candidates must be willing and eligible for SC clearance for this role. You will join a global IT Consultancy and oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians. This role offers a chance to expand one's IT … customers at various locations within the UK. This technical role requires liaising with key stakeholders to provide guidance and support. Key Responsibilities: Oversee the daily operations of the service desk, ensuring timely resolution of IT issues and requests. Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards. Create and update More ❯

Helpdesk Manager Permanent Position ?? Location: Office-Based in Oxfordshire | Salary: £42,000 per annum ?? Industry: Maintenance Services ?? Full-Time | Monday - Friday Are you an experienced Helpdesk Manager with a passion for leading teams and streamlining operations? Were recruiting on behalf of a reputable and growing maintenance company, seeking a proactive and organised Helpdesk Manager to join their team on a permanent, full-time basis. About the Role: As the Helpdesk Manager, you will oversee the day-to-day operations of the helpdesk team, ensuring efficient job logging, scheduling, and client communications. You'll play a crucial role in managing service delivery across planned and reactive maintenance contracts, acting as the More ❯