HelpDesk & Service Delivery Manager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic … and committed to excellence. We are looking for a HelpDesk & Service Delivery Manager, based in Taunton, Somerset - Hybrid - Minimum of 3 days in the office Role Overview My client is seeking a dynamic HelpDesk & Service Delivery Manager to oversee the … performance of their HelpDesk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. More ❯
proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic HelpDesk & Service Delivery Manager to oversee the performance of our HelpDesk team and the delivery of our managed … operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The HelpDesk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and creating a motivated, high-performing … service team internally. Key Responsibilities Team Management Lead, mentor, and manage the HelpDesk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards for team members. Conduct regular 1:1s, team meetings, performance reviews, and coaching sessions. Service Delivery Manage More ❯
proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic HelpDesk & Service Delivery Manager to oversee the performance of our HelpDesk team and the delivery of our managed … operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The HelpDesk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and creating a motivated, high-performing … service team internally. Key Responsibilities Team Management Lead, mentor, and manage the HelpDesk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards for team members. Conduct regular 1:1s, team meetings, performance reviews, and coaching sessions. Service Delivery Manage More ❯
Employment Type: Permanent
Salary: £40000 - £50000/annum Hybrid, Bonus, Health Care Plan
Technical Facilities HelpdeskManager Location Motherwell, ML1 1RU Hours Monday to Friday, 08:30 17:00 Benefits Include: Employee discounts via Perkbox Life Insurance Dental Insurance Cycle to work Access to a virtual GP Access to a health & wellbeing app Are you dedicated to delivering great service and … experience in a similar role with a business-focused mind-set? If so then we have the role for you. As Technical Facilities HelpdeskManager, you will be responsible for managing the end to end the Technical Customer Support Centre process. You will be responsible for delegating and … and effective service is provided to internal and external clients. The individual in this role will be an effective leader having managed a technical helpdesk across a national account within Facilities Management and who has the ability to balance competing priorities and is committed to ensuring that More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
doncaster, yorkshire and the humber, united kingdom
CBW Staffing Solutions Ltd
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
wakefield, yorkshire and the humber, united kingdom
CBW Staffing Solutions Ltd
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯
HelpdeskManager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a HelpdeskManager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and HelpdeskManager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯