1 to 25 of 30 Help Desk Manager Jobs in the UK

years of experience delivering reliable, proactive IT support and infrastructure services to a diverse client base. As we continue to grow, we are looking for a talented Helpdesk Manager to lead our dynamic support team and drive service excellence. The Opportunity Were seeking an experienced, people-first leader to manage our busy helpdesk. Youll be responsible for overseeing More ❯

Help Desk & Service Delivery Manager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and committed to excellence. We are looking for a Help Desk & Service Delivery Manager, based in Taunton, Somerset - Hybrid - Minimum of 3 days in the office Role Overview My client is seeking a dynamic Help Desk & Service Delivery Manager to oversee the performance of their Help Desk team and the delivery of managed services to clients. This is a management … management, customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to clients and creating a motivated, high-performing service team internally. Key Responsibilities Team More ❯

Join to apply for the Helpdesk Transition Manager - 9 month FTC role at Staysure Group 3 days ago Be among the first 25 applicants Join to apply for the Helpdesk Transition Manager - 9 month FTC role at Staysure Group Get AI-powered advice on this job and more exclusive features. Direct message the job poster from … we are seeking innovators and individuals who embrace change with ease. Together, we can drive change and make a significant impact in the industry. The Role: The Helpdesk Transition Manager is responsible for the end-to-end planning, coordination, and execution of transitioning IT support services (e.g., helpdesk operations) from one location or delivery model to another. The … IT environments. Management of IT Helpdesk Strong understanding of IT service management (ITSM) frameworks, particularly ITIL v3/v4. Excellent stakeholder engagement and vendor management skills. Experience with service desk tools (e.g., ServiceNow, Freshservice, Jira Service Management). Demonstrable project management experience, with the ability to handle multiple concurrent workstreams. Bonus skills you may pack in your suitcase: Experience More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is seeking a hardworking, ambitious individual to join the team and grow within the company. Hours of Work: Monday to Friday 8am to 5pm … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, manage an efficient and client-focused helpdesk function, and lead a helpdesk team. The role involves contract oversight, service excellence, CAFM system management, and ensuring all reactive and … H&S documentation, including risk assessments and contractor RAMS. Review and act on remedial works from subcontractors. Handle escalations related to subcontractors’ paperwork and certificates. Assist the Account Manager with reports and client meetings. Cover team absence and annual leave when necessary. Lead initiatives for continuous improvement of Helpdesk and CAFM processes. Ensure service delivery meets contractual KPIs More ❯

Feltham) with occasional travel to Uxbridge Hours: 40 hours a week Salary: Up to £40,000 Role Type: Permanent We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … RAMS, and supporting with any issues. Review and action remedial works from subcontractors' service sheets. Deal with escalations with subcontractors' paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service More ❯

Feltham) with occasional travel to Uxbridge Hours: 40 hours a week Salary: Up to £40,000 Role Type: Permanent We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … RAMS, and supporting with any issues. Review and action remedial works from subcontractors' service sheets. Deal with escalations with subcontractors' paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service More ❯

Feltham) with occasional travel to Uxbridge Hours: 40 hours a week Salary: Up to £40,000 Role Type: Permanent We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … RAMS, and supporting with any issues. Review and action remedial works from subcontractors' service sheets. Deal with escalations with subcontractors' paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service More ❯

Feltham) with occasional travel to Uxbridge Hours: 40 hours a week Salary: Up to £40,000 Role Type: Permanent We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service More ❯

Feltham) with occasional travel to Uxbridge Hours: 40 hours a week Salary: Up to £40,000 Role Type: Permanent We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … RAMS, and supporting with any issues. Review and action remedial works from subcontractors' service sheets. Deal with escalations with subcontractors' paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service More ❯

Job Title: Helpdesk Manager Location: Pencoed, South Wales, UK (on-site) Salary : £35,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 09:00 to 17:30 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company providing IT and Comms technology to … Our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As a Helpdesk Manager, your role goes beyond technical troubleshooting-you are the driving force behind a customer-centric, high-performance support team, balancing both on-site and remote staff. Your leadership … click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support More ❯

Job Title: Helpdesk Manager Location: Pencoed, South Wales, UK (on-site) Salary : £35,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 09:00 to 17:30 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company providing IT and Comms technology to … Our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As a Helpdesk Manager, your role goes beyond technical troubleshooting-you are the driving force behind a customer-centric, high-performance support team, balancing both on-site and remote staff. Your leadership … click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support More ❯

Job Title: Helpdesk Manager Location: Pencoed, South Wales, UK (on-site) Salary : £35,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 09:00 to 17:30 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company providing IT and Comms technology to … Our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As a Helpdesk Manager, your role goes beyond technical troubleshooting-you are the driving force behind a customer-centric, high-performance support team, balancing both on-site and remote staff. Your leadership … click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support More ❯

Job Title: Helpdesk Manager Location: Pencoed, South Wales, UK (on-site) Salary : 35,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 09:00 to 17:30 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company providing IT and Comms technology to … Our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As a Helpdesk Manager, your role goes beyond technical troubleshooting-you are the driving force behind a customer-centric, high-performance support team, balancing both on-site and remote staff. Your leadership … click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support More ❯

Tecsa is growing its OneViu retail analytics platform tech delivery team and is seeking a Helpdesk Support Manager. The Helpdesk Support Manager will work collaboratively with client account teams and internal technical team to provide a structured and responsive helpdesk service. This is a hands-on role within an innovative and fast-growing digital business. Your primary responsibilities … helpdesk plans, ensuring progress and adjusting schedules as needed. 3-5 years in a support or customer service role, with at least 2 years in a technical support or help desk position. 1-2 years of experience managing a team in a high-demand environment. Exceptional interpersonal skills, with strong written and verbal communication abilities. Relevant experience with … handling of requests or problem reports. Strong negotiation, conflict management, and leadership skills. Proficiency in managing teams. Experience of maintaining and configuring helpdesk ticket management systems e.g. Jira Service Desk Experience in managing and communicating with remote teams during non-traditional business hours. Ability to thrive in a fast-paced, high-energy, team-oriented environment. Proficiency in multitasking and More ❯

Our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As a Helpdesk Manager, your role goes beyond technical troubleshooting-you are the driving force behind a customer-centric, high-performance support team, balancing both on-site and remote staff. Your leadership … click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support … IT Customer Support Manager, may also be considered for this role. #J-18808-Ljbffr More ❯

Dukefield Print Solutions, part of the Dukefield Group, are specialists in multi-functional print devices and market-leading digital transformation solutions. Our team are dedicated to providing independent advice on the latest technical innovations, whilst offering the best possible service More ❯

Thank you for taking your time to read about this Helpdesk Support Manager opportunity with TecSec Services based in Sheffield. Are you an experienced people manager within the IT Sector? Do you have experience providing remote and on-site IT support services for clients? Are you passionate about cyber security and understand the importance of making … also lead the IT team and ensure the Helpdesk is running as smoothly as possible. But, what might a typical day look like as TecSec's Helpdesk Support Manager? Getting to the office in the morning, saying hello to Morton and Phill. Then, catching up with the IT team (we currently have a team of five members, but … responded to quickly. After lunch, you might have a quiet hour. Here, you might decide to take some time to work on a project or look at ways to help the team with their training and development. More service requests may come in, you might spend most of the afternoon allocating tickets to the team, making sure everyone has More ❯

experienced manager who thrives on improving services, delivering insights, and leading teams with energy and purpose? At PFM Intelligence , we’re looking for a hands-on Helpdesk Manager to lead and revitalise our UK helpdesk function. You’ll be responsible for managing a small team, ensuring high-quality support across technologies such as footfall counters, QSR … systems, and CCTV infrastructure. While some technical knowledge will help, what we’re really looking for is someone with strong leadership skills, a keen eye for performance metrics, and a passion for service improvement. What you’ll do: Own and oversee day-to-day helpdesk operations Lead, support and develop a high-performing team Drive service quality, ticket resolution More ❯

experienced manager who thrives on improving services, delivering insights, and leading teams with energy and purpose? At PFM Intelligence , we’re looking for a hands-on Helpdesk Manager to lead and revitalise our UK helpdesk function. You’ll be responsible for managing a small team, ensuring high-quality support across technologies such as footfall counters, QSR … systems, and CCTV infrastructure. While some technical knowledge will help, what we’re really looking for is someone with strong leadership skills, a keen eye for performance metrics, and a passion for service improvement. What you’ll do: Own and oversee day-to-day helpdesk operations Lead, support and develop a high-performing team Drive service quality, ticket resolution More ❯

Facilities Helpdesk Manager- Manchester- 36k- Permanent Position My client, an established Facilities and Maintenance company are currently recruiting for an experienced Facilities Helpdesk Manager to join a fantastic Facilities and Maintenance company based in Central Manager As the Facilities Helpdesk Manager, you will oversee a team of Helpdesk operatives, ensuring the efficient … Managing the Helpdesk Operatives to ensure that all jobs are being managed efficiently and correctly Ensure all jobs are scheduled and updated before close of business. Managing and supporting Help Desk supervisor Ensure Help Desk Management and Supervision is always available. Managing Annual Leave and Sickness to ensure the Helpdesk is always covered sufficiently Liasing with … HR to manage Disciplinaries, Promotions and Appraisals for Helpdesk staff Schedule Weekly and monthly Meetings with Help Desk Staff to discuss clients progress and issues. Work with Managing Director and Operations Manager to assess candidate CV's and interview potential new members of the helpdesk team Work closely with the Operations Manager to train More ❯

to deliver a high-quality Facilities Management service across 35 NHS LIFT buildings across the Northwest & London areas on behalf of its client, and is currently seeking a Helpdesk manager to join the team in Warrington. The Role As Helpdesk Manager, you will be responsible for leading a high-performing support team, ensuring all reactive, project … type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Kudos Services by 2x Get notified about new Help Desk Manager jobs in Warrington, England, United Kingdom . Manchester, England, United Kingdom 5 days ago Runcorn, England, United Kingdom 1 week ago Blackburn, England, United … Infrastructure) Speculative Opportunities Manchester, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr More ❯

We’re seeking an experienced and motivated Helpdesk Manager to join a dynamic team in the fast-paced FMCG sector. Based in London’s vibrant West End, this is an exciting opportunity to step into a pivotal role with the potential to become permanent. In this role, you'll coach and support your team through tailored training and More ❯

Main Purpose of Job: Responsible for overseeing our CAFM system, ensuring it runs efficiently while managing engineer resources, maintaining compliance, monitoring performance, training staff, handling service issues, and working with stakeholders to improve operations and customer experience. Responsible for reporting More ❯

Job Title: Helpdesk Manager Location: Pencoed, South Wales, UK (on-site) Salary : £35,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 09:00 to 17:30 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company providing IT and Comms technology to More ❯

Job Title: Helpdesk Manager Location: Pencoed, South Wales, UK (on-site) Salary : £35,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 09:00 to 17:30 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company providing IT and Comms technology to More ❯