HelpdeskSupport Engineer Salary: £25,000 – £28,000 Location: Romford – Office-based, 5 days per week About the Role We are working with a small to medium sized company in Romford seeking a HelpdeskSupport Engineer to join their team. You’ll be the first point of contact for support issues for the external … service provider. Key Responsibilities Respond to queries via phone and email, diagnosing and resolving technical issues. Provide support for networking, internet connectivity 1st Line Helpdesk or Service Desk experience Configure and troubleshoot routers, switches, firewalls, and VPNs. Escalate complex issues to senior engineers when required. Essential Skills Excellent verbal and written communication skills. Solid understanding of networking More ❯
HelpdeskSupport Engineer Salary: £25,000 – £28,000 Location: Romford – Office-based, 5 days per week About the Role We are working with a small to medium sized company in Romford seeking a HelpdeskSupport Engineer to join their team. You’ll be the first point of contact for support issues for the external … service provider. Key Responsibilities Respond to queries via phone and email, diagnosing and resolving technical issues. Provide support for networking, internet connectivity 1st Line Helpdesk or Service Desk experience Configure and troubleshoot routers, switches, firewalls, and VPNs. Escalate complex issues to senior engineers when required. Essential Skills Excellent verbal and written communication skills. Solid understanding of networking More ❯
Provide IT solutions expertise and customer service in support of the company's clients. Role Duties and key responsibilities: Windows 11 Desktop Operating Systems. Windows 2019/2022/2025 Server environment. Knowledge of Windows Active Directory. Maintain and manage network infrastructures including the core switches, cabling, peripheral devices and related equipment. Install, configure and maintain clients’ servers … issues with workstations, operating systems and network infrastructures. Helpdesk: Provide accurate and creative solutions to client problems to ensure user productivity. Assist in the resolution of user and support issues of the Company’s. Research, resolve and respond to questions received via telephone calls, emails and site visits in a timely manner and in accordance with Company’s … standards. Acquire and maintain current knowledge of relevant products and support policies in order to provide technically accurate solutions to customers. Log all support calls on the Helpdesk system and keep current and updated information for each call in order for other support users to access when required. Complete documentation of all systems processes More ❯
