1 of 1 Help Desk Support Jobs in Hemel Hempstead

The DAI Technology Department is seeking an IT Helpdesk Support, who will be responsible for maintaining and ensuring the proper functioning of workstations, printers, and all peripherals. Duties include ensuring that each system is configured with the appropriate software according to specific policies and guidelines, has network connectivity, and is fully functional. The individual will work as a … member of a team and will utilize a help desk request system, working under the supervision of the Manager, IT Support and closely with other members of the IT team. Roles and Responsibilities: Manage help desk tickets in a timely manner and document customer interactions. Maintain detailed records of customer communication, problems, and remedial … issues. Communicate DAI best practices to end users regarding software usage and security. Additional responsibilities may be assigned as business needs evolve. Minimum Qualifications: Proven technical experience in a help desk environment and have or working towards a college degree in computer science or related field (Equivalent combinations of experience and training will be considered). Experience researching More ❯