5 Help Desk Team Lead Jobs in England

Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service … Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage … the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance more »

Job Title: Helpdesk Team Leader Salary: £40,000 - £45,000 Main Purpose of Role: The Help Desk Team Leader plays a pivotal role in driving quality, efficiency, and customer satisfaction by overseeing a team of 5 representatives. This position is integral to … days per week in office Position is Responsible for: Serving as an escalation point for customer issues and managing the service support team of 5 people. Main Duties: Establish performance measures to meet and exceed Service Levels. Manage ticket queues and maintain a healthy … average ticket age. Serve as an escalation point for customer issues, ensuring successful case closure and client satisfaction. Develop the capabilities of the Helpdesk team through skills growth and talent acquisition. Foster productive relationships with key personnel in strategic customer accounts. Maintain expertise required for industry-leading service more »

I am working with a progressive and forward thinking IT Managed Services organisation who due to growth are looking for an IT Help Desk Team Leaderto join the organisation. You will be responsible for the day-to-day runningof a busy IT Service Desk who … take calls from 1st to 3rd line across the companies client base. As well as the day-to-day management of the team you will be responsible for the SLA's and the setting and monitoring of KPI's as well as engaging with customers ensuring that they … are getting the service they need and acting as a point of escalation. Previous experience as a team leader or a service desk manager is essential as is the ability to be in the office 2-3 days a week. For more details please contact me ASAP. more »

About The Role IT Helpdesk Team Lead Barnstaple or Beckington (with a mix of office and home-based working) Salary up to £40k Depending on experience We are SEA. Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our … environment, our world. Join us. You will be managing the team responsible for operating the IT Helpdesk and deliver an excellent service to IT customers. You will be responsible for the direct supervision of the IT Support team including 1:1s, delegation of workload management, skills … responsibility as may be required from time to time. To ensure that the IT Helpdesk is run effectively and to ensure that the team provide effective cover. The skills you need Experience of managing staff. Ability to communicate effectively both verbally and in writing. Excellent Customer Service skills more »

IT Helpdesk Team Leader YORK (YO26) £37k pa Invigorate Recruitment is working with its client a UK-based training company seeking an experienced IT Helpdesk Team Leader The ideal candidate will be responsible for managing information technology support functions of the company including company network, cybersecurity … individual with strong communication skills who can work with a small team to help the wider company. Key Responsibilities IT Helpdesk Team Leader Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues in a timely and efficient … to troubleshoot and resolve IT-related issues. Ensuring that support tickets are completed promptly and documented correctly. Skills and Qualifications for the IT Helpdesk Team Leader : Proven experience in IT support, especially network and system administration. Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs. Experience more »