2 of 2 Help Desk Team Lead Jobs in Yorkshire

Climb Recruitment are proud to be working with a leading company in the Sheffield area Role: Help Desk Team Leader Description: Duties and Responsibilities - Action prompt resolution of tickets through to resolution, troubleshooting end user and data issues - Supervise the helpdesk team, ensuring prompt … adherence to service level agreements (SLAs) - Effective management and resolution of tickets within predetermined timeframes - Successful mentoring and development of the helpdesk team - Efficient management and completion of assigned projects, with minimal focus on project management but ensuring quality and timeliness - Monitoring and management of relevant budgets ...

average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. … Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential ...