2 of 2 Help Desk Technician Jobs in Yorkshire

IT Service Desk Analyst required by my large client. Due to a major increase in workload, my client is looking for new Service Desk Analysts to join the team. Responsibilities include: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving … technical issues using remote support tools. Troubleshooting workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring Service Desk tickets are up-to-date and actively monitored. Escalating incidents and requests to management or third-party suppliers to meet SLAs. Building new laptop and desktop workstations. Managing desk deployments … software updates and coordinating their deployment. Writing and updating technical and process documentation. Undertaking projects as instructed by management. Providing additional support as required by the IT Senior Service Desk Analyst. Person Specification: Previous experience in a similar Service Desk Analyst role, preferably in the professional sector. Excellent customer service skills. Strong analytical and problem-solving skills. Experience More ❯

IT Service Desk Analyst required by my large client. Due to a major increase in workload my client is looking for a new Service Desk Analysts to join the team. You will be Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing … resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progress through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service … level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Undertaking projects as instructed by management. Providing More ❯