2 of 2 Help Desk Technician Jobs in the South West

for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to correct resource Identify and escalate situations requiring urgent attention Track … reports Inform management of recurring problems Stay current with system information, changes and update Provide onsite support and be able to communicate verbally with customers Training Digital Support Technician Level 3 Apprenticeship Standard Level 2 English and maths Functional Skills (if applicable) Training will take place at Protocol B3 2NH 1-day per month Training on-site at … employer Progression route to a team leader. Apprenticeship Standard Digital support technician (level 3) Training Provider TRANSWORLD PUBLICATIONS SERVICES LIMITED Working Week Monday - Friday - shifts (flexible). Expected Duration 1 Year 3 Months Positions Available 1 Closing Date Friday, 29th August 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation More ❯

environment. Opportunities for professional development and certifications. Exposure to a wide range of technologies and client environments. A chance to make a real impact in a growing business and help develop more junior technicians More ❯