3 of 3 Help Desk Technician Jobs in the West Midlands

phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to correct resource Identify and escalate situations … Stay current with system information, changes and update Provide on-site support and be able to communicate verbally with customers Training Digital Support Technician Level 3 Apprenticeship Standard Level 2 English and maths Functional Skills (if applicable) Training will take place at Protocol ...

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working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a IT Helpdesk Technician on a full-time permanent basis. Culture and Environment Our client is a progressive and fast-evolving business with ambitious growth plans … Completing software installations, patching and system updates Maintaining accurate technical documentation and ensuring activity is recorded within the IT ticketing system Supporting office moves, desk setups and hardware deployments across multiple sites Skills and experience: Previous experience in a similar role Demonstrating a genuine passion for technology ...