2 of 2 ICT Support Jobs in the UK

About the Role: This role involves ensuring the safety, availability, and reliability of ICT services by effectively delivering a wide range of technical and support duties. The successful candidate will play a key role in helping the organisation achieve its broader ICT objectives. You will receive tailored on-the-job training, coaching, and mentoring, along with biannual … development and performance reviews to support your ongoing growth, contribution, and professional competence. Key Responsibilities: To deliver a high level of ICT support and project management services across the organisation. To maintain safety, availability, and reliability of ICT services through effective and accurate execution of a broad range of technical duties. To contribute to the timely … achievement of individual, team, and departmental goals. To manage and support ICT helpdesk operations, including the development of policies, procedures, reports, and documentation in line with internal and external standards. To provide end-user and technical support to staff based across multiple operational sites, delivered via phone, email, remote tools, or in person. Travel between locations may More ❯

You will be part of a small team reporting to the IT Support Manager, providing support to users, and assisting in the running and development of the IT infrastructure. Based in our Wardle office supporting local and remote users, located at home or at one of the company sites in the UK. On occasion you may need to … travel to these locations. Role Main duties: Provide first-call support for our users, ensuring all issues are logged. Issues are then resolved or escalated to the IT Support Manager or a third party You will work on a range of projects including upgrading, installing, configuring, or decommissioning infrastructure technology A full driving license and own transport is … On-Line MS SQL Bespoke software (written in-house by our full-stack development team) Training Apprenticeship Overview: Expected duration: 17 months Apprenticeship level: Advanced (Level 3) Programme: L3 ICT Support Technician During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning. More ❯