ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. You’ll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure-based technology. About you: First and foremost, you’ll need to be interested in IT. … multitask. Essential skills: • Excellent spoken and written English • Windows 10, Word, Excel • Understanding of Desktops/Laptops/Mobile hardware Desirable skills: • MS Office 365 • Apple mobile device support • IPTelephony (Avaya or iPECS) • Audio and Video support - MS Teams or Zoom • Active Directory administration • Incident Management and ticket logging tools e.g. Cherwell, Remedy, Service Now etc. Desirable More ❯
technologies and enterprise-level IT infrastructure. Key Responsibilities Windows 11 Support - Daily troubleshooting, updates, and optimisation of Windows 11 systems. Hardware Support - Maintenance and repair of desktops, laptops, printers, IPtelephony devices, scanners, and mobile devices. Active Directory (AD) Support - User and group administration, password resets, and account troubleshooting. Microsoft Office 365 Support - Troubleshooting Outlook, Teams, OneDrive, and … a timely and professional manner. Strong interpersonal and communication skills, especially in high-pressure or VIP support scenarios. Technical Skills (Mandatory) Operating Systems: Windows 11 Hardware: Laptops, Desktops, Printers, IP Phones, Mobile Devices, Scanners Directory Services: Active Directory Productivity Suite: Microsoft Office 365 (Outlook, Excel, Teams, etc.) Remote Tools: Remote desktop platforms (e.g., SCCM, RDP, TeamViewer)# Other Tools More ❯
Job Type: Permanent Technologies: Windows Server 2012 Active Directory office 365 OneDrive IPTelephony firewalls WAP VPN SQL Server troubleshooting Back Up Tools Endeavour Recruitment has an excellent opportunity for an experienced IT Support Engineer. Previous experience of working as a Support Engineer is essential. This is a permanent opportunity based in Bicester with a salary of up … deadlines. In return you will be part of a happy workforce and will receive an enviable benefits package. Windows Server 2012 R2 Active Directory Office 365 and One Drive IPTelephony Firewalls/WAP/VPN SQL Server Troubleshooting Back Up Tools If you think this role is for you and you have the right experience then please More ❯