Service Delivery Manager
- Hiring Organisation
- Digital Waffle
- Location
- Waterlooville, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £50,000 - £55,000 per annum
ensuring consistent, high-quality customer outcomes while leading and developing technical teams. A key focus is embedding structured service management practices aligned with / IEC 20000-1 to drive continual improvement and operational excellence. Key Responsibilities People Leadership - Lead and develop Service Desk and engineering … align delivery with expectations - Lead service reviews and track improvement actions - Act as escalation point for service issues Service Management (ISO / IEC 20000-1) - Maintain and improve ISO-aligned service management practices - Ensure effective use of the Service Management System ...