2 of 2 IT Analyst Jobs in Colchester

IT Senior Service Desk AnalystLocation: Colchester (Office-based) £25,500 REED Technology are looking for a proactive and technically skilled Senior Service Desk Analyst to join a fast-paced IT team supporting a nationwide network. This role is ideal for someone who thrives in a customer-focused environment, enjoys mentoring others, and is passionate about resolving technical … issues efficiently and effectively. You’ll play a key role in managing escalated support queries, coaching 1st Line Analysts, and contributing to the continuous improvement of IT services. This is a hands-on role with leadership responsibilities, offering the opportunity to make a real impact on service delivery. Key Responsibilities Deliver 2nd Line IT and Telecoms support across More ❯

Are you looking for a challenging role where you can provide exceptional customer service and utilize your technical skills? Join our dynamic and growing team as an IT Service Desk Analyst We are seeking individuals who are passionate about providing top-notch support to our branch network users. If you can work well under pressure, have strong communication … performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provide to our internal and external customers. Location: Group IT Services, Colwyn House, Colchester Accountable to: IT Service Desk Manager Salary up to £25,500 (dependent on experience) Activities/Main Duties 1 st line support answering up … to 40+ technical supports calls daily, delivering pro-active support across the group. Investigating and troubleshooting both IT technical problems and Telecommunications faults. Logging of all calls within our SysAid ticket management software and using the system to provide accurate classification of incidents and requests. Recording solutions within our incident management system and maximising the effectiveness of the system More ❯