6 of 6 IT Analyst Jobs in the East Midlands

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around … users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. … Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and More ❯

2nd Line IT Support Analyst £27,000 PA Salary + Bonus 40 Hours Per Week Office Based Role We are looking for a hands-on IT Support Technician to provide fast, effective hardware, software, and business system support across UK and European sites. You’ll play a key role in maintaining our bespoke systems and ensuring minimal … downtime for users. Key Responsibilities: Deliver 1st and 2nd line IT support for Windows, MS Office, and bespoke business systems. Diagnose and resolve hardware, software, and network issues. Configure and deploy laptops, desktops, and mobile devices. Maintain asset records and manage incidents through the ticketing system. Support IT infrastructure, telephony, and business applications. Assist with system improvements, user … training, and project work. About You: GCSE-level education (or equivalent) and a full UK driving licence. Experience providing IT support for Windows environments. Strong troubleshooting, communication, and customer service skills. Knowledge of Active Directory, networking basics, and hardware repair. (Desirable) Server support, ITIL experience, or SQL skills. If you’re a motivated IT professional who enjoys problem More ❯

Technology plays a critical role in every part of our business, and we rely on responsive, reliable IT support to keep things moving. As an IT Service Desk Analyst at Refresco, you’ll be central to our operations — resolving issues, supporting users, and ensuring systems stay up and running across multiple sites. If you’re ready to … take ownership, work with purpose, and grow your career in a fast-paced environment, we’d love to hear from you. IT Service Desk Analyst Refresco - Kegworth Head Office Monday – Thursday 8:30 am – 5 pm and Friday 8:30 am – 4 pm (Hybrid offering; 1 day WFH) Permanent Benefits: An annual bonus Pension contributions Access to a … rewards, and access to more optional benefits Access to Grocery Aid – for free financial, personal, health and wellbeing support Key responsibilities: Serve as the primary point of contact for IT support via phone, email, portal, or chat; receive, log, and manage incidents and service requests using the Service Desk system. Deliver first and second-line support for hardware, software More ❯

What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months … supports both Booker and Makro sites. You’ll be working closely with our Development and Operations teams to make sure everything runs smoothly, securely, and efficiently. As an IS Analyst (Branch Systems), you’ll be part of the wider IS team at Booker, helping to identify and report software bugs within the MIDAS applications. A bit of technical know … how and some previous experience in software testing would definitely be an advantage. In addition to supporting the branch systems team deliver projects, it is expected that the successful candidate will offer 3rd line support to the Technical Support team. This involves being on call to offer out of hours support on a 1 week in 4 basis. You More ❯

change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: Think without limits - Think fast, think fearlessly, and take the team with you Own it and back yourself - Own the … and own the results Be relevant - Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description We are currently looking for IT Service Desk Junior Analysts to join our team. If you are looking to kick-start a career in tech- this is the perfect opportunity to gain knowledge and qualifications … to grow your career. As part of the role you will be taking responsibility of IT support queries that come from our Head Office, Warehouses and Retail globally, providing a broad range of IT support via our contact centre and ticketing systems. You'll be taught various troubleshooting methods, and how to proactively manage a ticketing queue, escalating More ❯

ServiceDeskAnalyst(1stLine) ABOUTTHEROLE ThisisyourchancetojoinatrulyiconicMidlandsretailgroup.Duetoongoingcompanyexpansion,wenowhaveanopportunityforaServiceDeskAnalyst(1stLine)tojoinmyclientsteam. ReportingtotheServiceDeskSupervisor,theFirstLineServiceDeskAnalystservesastheprimarypointofcontactforcolleaguesacrossthegroup,providingITsupportthroughvariouschannelsbyloggingandresolvingincidents,problems,andservicerequests,whilstmaintaininganexceptionalstandardofcustomerservice. RESPONSIBILITIES ProvideFirst-levelITsupportbyloggingandresolvingqueriesrelatedtoincidents,problems,servicerequests,andotherissuesthatarise,bothremotelyandin-person.Thisincludessupportforhardware,software,mobiledevices,andothertechnicalequipment. Ensurethatqueriesareloggedwithahighdegreeofdetailtofacilitateefficientticketprogressionbyotherteams. ManageServiceLevelAgreementsandtargetsasspecifiedbytheServiceDeskManagerand/orServiceDeskSupervisor. Overseetheonboardingprocessfornewcolleagueswithintheorganisation,ensuringthataccountsareproperlyauthorised,andsystemaccessisgrantedasneeded. Provideexcellentcustomerservicewithallinteractions. Participatein,andsupportprojectsasneeded. ESSENTIALSKILLS Tobeconsidered,candidateswillsatisfythefollowing: Youwillhaveatleast12monthsminimumcommercialITSupportexperience. Strongfocusondeliveringexcellentcustomerservice. Excellentverbalandwrittencommunicationabilities. More ❯