IT Telephony Support Analyst
Milton Keynes, Buckinghamshire, England, United Kingdom
Hays Specialist Recruitment Limited
Role Overview As an IT Telephony Analyst, you will provide essential first-line support for telephony and communication systems, ensuring seamless voice connectivity for a global customer base. You will be responsible for troubleshooting VoIP, PBX, and unified communications platforms, resolving telephony-related incidents through phone and case management systems. Working in shift patterns ranging from 8am to … 11pm, with later shifts occurring once every six weeks as you gain experience, you will ensure compliance with IT support procedures, escalate issues when needed, and collaborate with senior IT support teams to maintain efficient operations. Responsibilities Follow IT support procedures and escalate issues when needed. Troubleshoot and triage telephony, VoIP, and PBX support cases. Document system … healthcare and a company pension scheme. Comprehensive training is provided, ensuring you gain the knowledge and skills needed to excel. A unique first-line role that goes beyond generalist IT support, focusing on specialised technologies used within the organisation What you need to do now If you're interested in this role, click 'apply now' to forward an up More ❯
Employment Type: Full-Time
Salary: Salary negotiable
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