2 of 2 IT Analyst Jobs in Staffordshire

IT Support Analyst Our client is urgently looking for an experienced IT Support Analyst to join their team based in Lichfield on a permanent basis. Please note, the role will require you to be on-site for 4 days per week. You will … annual leave, pension scheme, 1 day to work from home each week, your own kit, medical cover, discretionary bonus and many, many more perks! IT Support Analyst – Key Skills: Minimum 5 years’ experience in IT Support, Systems Administration, or Field Services Strong troubleshooting skills across desktop, applications ...

Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. … their knowledge and experience to thoroughly troubleshoot and resolve these issues wherever possible. If a problem cannot be remedied at this stage, the analyst is responsible for escalating the ticket to the engineering teams, making certain that all appropriate troubleshooting steps have been completed. Detailed documentation of all actions ...