2 of 2 IT Analyst Jobs in Staffordshire

Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. The successful candidate will contribute as a key member of … holder is expected to draw on their knowledge and experience to thoroughly troubleshoot and resolve these issues wherever possible. If a problem cannot be remedied at this stage, the analyst is responsible for escalating the ticket to the engineering teams, making certain that all appropriate troubleshooting steps have been completed. Detailed documentation of all actions taken and findings is … required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. The successful applicant will be expected to further their knowledge of the Azure platform and More ❯

We're looking for a dependable, adaptable professional to support day-to-day tasks and ensure smooth operations. This role is straightforward, structured, and easy to learn, making it ideal for anyone who wants a stable income, flexibility, and real-world experience. Location: Remote (US, UK, Canada, Australia, New Zealand, Ireland) Pay: Earn between $5,000 - $8,000 per More ❯