IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a … voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities … for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with ITMore ❯
IT Applications Analyst - Hybrid (Gloucester) - 31k - 35k + excellent benefits package A leading organisation are seeking an experienced IT Applications Analyst to join their established team, working on a suite of company wide applications. You will be dealing with internal teams and various stakeholders as well as internal users and third-party providers. You will be … service) Enhanced maternity leave Local government pension scheme Purchase up to 10 days holiday Employee wellbeing Cycle to Work scheme Discounted gum Blue light discount As the successful applications analyst you will be: Managing a portfolio of applications across the business Keeping in-line with the companies' information security policy and cyber essentials requirements. Pro-active in your activities … both BAU and projects to ensure the performance of the systems are to the standards of the business. Developing and improving the documentation for the IT Service Desk, Applications Team, and Owners of the various applications Work with more senior members of the team to ensure correct responses to request for application support. Liaise with systems development staff or More ❯
Gloucester, Gloucestershire, Quedgeley, United Kingdom
Hunter Selection
IT Applications Analyst - Hybrid (Gloucester) - £31k - £35k + excellent benefits package A leading organisation are seeking an experienced IT Applications Analyst to join their established team, working on a suite of company wide applications. You will be dealing with internal teams and various stakeholders as well as internal users and third-party providers. You will be … service) Enhanced maternity leave Local government pension scheme Purchase up to 10 days holiday Employee wellbeing Cycle to Work scheme Discounted gum Blue light discount As the successful applications analyst you will be: Managing a portfolio of applications across the business Keeping in-line with the companies' information security policy and cyber essentials requirements. Pro-active in your activities … both BAU and projects to ensure the performance of the systems are to the standards of the business. Developing and improving the documentation for the IT Service Desk, Applications Team, and Owners of the various applications Work with more senior members of the team to ensure correct responses to request for application support. Liaise with systems development staff or More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum 24+bank, wellbeing, + more
Gloucester, Gloucestershire, South West, United Kingdom
Data Careers
IT System Support Analyst Permanent Location: Home/Gloucester Salary: £34,000 - £36,000 (+ excellent benefits, flexible hours) We are looking to recruit an IT System Support Analyst for a technology driven public sector organisation based in Gloucester. The System Support Analyst will provide 2nd line technical support across a diverse IT estate More ❯
IT Business Systems Analyst Location: Cullompton About Us: Welcome to Gregory Distribution Ltd, where technology and logistics come together to drive operational excellence. As part of our commitment to continuous improvement, we are undertaking a group-wide IT equipment upgrade. Join our dynamic Technology Team and be part of a project that will modernise and enhance our … IT infrastructure across the UK. Job Description: Join our dynamic Technology team as an IT Business Systems Analyst , where you'll play a pivotal role in shaping and supporting the systems that drive our visionary logistics solutions. This is more than just a technical role - it's an opportunity to make a real impact across our … escalated issues swiftly. Partnering Across the Business: Work closely with operational teams to tailor solutions that make work easier, more efficient, and more rewarding for our people. Ensuring Seamless IT Operations: Collaborate with other Technology teams to maintain secure, monitored, and well-supported systems across the organisation. Leading Quality Assurance : Define testing requirements, write scripts, and coordinate testing to More ❯
IT Business Systems Analyst Location: Cullompton Job Description: Join our dynamic Technology team as an IT Business Systems Analyst , where you'll play a pivotal role in shaping and supporting the systems that drive our visionary logistics solutions. This is more than just a technical role - it's an opportunity to make a real impact … escalated issues swiftly. Partnering Across the Business: Work closely with operational teams to tailor solutions that make work easier, more efficient, and more rewarding for our people. Ensuring Seamless IT Operations: Collaborate with other Technology teams to maintain secure, monitored, and well-supported systems across the organisation. Leading Quality Assurance : Define testing requirements, write scripts, and coordinate testing to … Smooth Transitions: Provide hands-on support during system changes and implementations, ensuring a smooth transition to business-as-usual operations. Required Experience: Minimum of 2 years' experience of configuring IT applications - ideally logistics/ERP/TMS/WMS/Finance or HR systems - but other equivalent systems experience will be considered. Communication Skills: Confident in supporting users of More ❯
CK Group are recruiting for a IT Service Delivery Analyst to join a global healthcare provider to hospitals, clinics and homes in Swindon on a contract basis for 12 months initially. Salary: £15.38 - £17.43 per hour PAYE IT Service Delivery Analyst Role: Responsible for direct technical End User support, addressing hardware, software, & 1st level network issues … Installs, configures, & maintains IT equipment & software to ensure operational efficiency. Works closely with stakeholders to understand their needs & translates them into technical specifications. Participates in the testing & deployment of new systems, ensuring they meet the organization's needs. Provides first-level technical support to end-users facing issues with hardware, software, or network services. Your Background : Certifications relevant to … the specific IT domain are advantageous. (e.g., CompTIA; Network's) Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired. Previous direct technical support experience. Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required Company: Our client is the global leader in enabling pharma, biotech, and consumer health partners More ❯
ICT Application Service & Support Analyst L3 Role Summary Provide 2nd line ICT technical support across the organisation, ensuring the stability, availability and improvement of Windows-based systems and related applications. Manage incidents, implement changes, and maintain ICT assets to deliver reliable, secure services. Key Responsibilities Deliver 2nd line support professionally and in line with SLAs, maintaining strong customer service More ❯
Stratford-upon-Avon, Warwickshire, England, United Kingdom Hybrid / WFH Options
Akkodis
CCaaS Support Analyst - Nice CXOne - Fully Remote Akkodis are currently partnering with a highly reputable client in the Financial Services on an exciting rollout of a new Cloud based Contact Centre Solution (NICE CXOne). The rollout is in it's deployment phase and the team require someone to join their experienced support team to work closely with More ❯