2 of 2 IT Services Delivery Manager Jobs in Solihull

IT Service Manager Permanent Based in Solihull We are looking for a IT Service Manager to join our friendly and dynamic team here at Waterstones in Solihull. We are seeking a dynamic and experienced IT Service Manager to join our IT team. You will be responsible … for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: Oversee the delivery of IT services, including incident management, service requests, and problem resolution. Work with other departments to ensure the overall IT service is fit-for-purpose. Manage relationships with external vendors … backlog – to ensure issues are resolved fully and completely. What we need from you: Proven experience in IT service management, with a focus on delivering high-quality services to internal stakeholders. Proven ability to manage IT service teams, including defining and measuring KPI’s and SLA’s. Knowledge of IT Support tools Knowledge More ❯

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business … at a pivotal moment – the organisation is ready to modernise its IT support offering and elevate its customer-facing services. You’ll be trusted with a blank sheet of paper to set the agenda, define structure, and choose support tooling. You'll help connect support teams and … 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We’re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing best practices More ❯