2 of 2 IT Services Delivery Manager Jobs in the West Midlands

We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports … Helpdesk function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as an escalation point … with resolver teams to review SLA/KPI performance and identify improvements. Ensure compliance with Information Security, privacy, and regulatory requirements. Key skills for the IT Service Delivery Manager: 5+ years' experience managing ITIL processes in medium to large organisations. Strong Major Incident Management background, with at least 3 years' experience handling critical outages. More ❯

Overview Location: Rugby/Coventry (with travel to other sites and offices) Contract Type: Full-time, Permanent Salary: Competitive + Benefits Level: SFIA Level 4 Service Delivery Manager - Development Opportunity Are you looking to take the next step in your IT career? Morgan Sindall Construction is offering a development opportunity for a motivated individual … to join our Business IT team as a Service Delivery Manager . This role is ideal for someone ready to grow into a leadership position while working alongside experienced Service Delivery Managers. You'll gain exposure to a wide range of IT service management responsibilities and play a key role … Supporting the Service Delivery Manager Lead in managing service levels, supplier performance, and asset lifecycles. Assisting with the delivery of IT services across the business, ensuring alignment with operational goals. Collaborating with existing Service Delivery Managers to contribute to security-related activities , including: Data Protection Impact Assessments (DPIAs) Supplier More ❯