1 of 1 IT Services Delivery Manager Jobs in the East Midlands

XPO, Inc Job description: Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Delivery Manager to join our dynamic IT team on a full time, permanent basis at our headoffice in Crick! The … company car and cycle to work schemes, a workplace pension and many other perks. Key Responsibilities: Manage and lead the IT service delivery team to ensure timely and effective resolution of issues and escalations. Develop and implement service delivery strategies and processes to improve … efficiency and quality. Monitor and report on service delivery performance, identifying areas for improvement. Collaborate with clients to understand their needs and provide tailored IT solutions. Ensure compliance with service level agreements (SLAs) and other contractual obligations. Coordinate with other departments and our offshore support desk More ❯