1 of 1 IT Services Manager Jobs in Newcastle upon Tyne

work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking a Service Delivery Manager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate … about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams More ❯