2 of 2 IT Services Manager Jobs in Tyne and Wear

help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery … of services, implementing ITIL best practices, and ensuring the smooth running of all IT systems, networks, and applications. This role is permanent, based at the Newcastle-upon-Tyne campus, and offers a variety of attractive benefits including hybrid working. Responsibilities Service Level Management: Owning the Service Delivery … lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction goals. Service Catalogue Management: Ensure that the IT Service Catalogue and Request Catalogue is current, accurate and managed to reflect any changes, additions or retirements as required. Change More ❯

UK-based) will focus on developing new business opportunities and nurturing existing client relationships in the IT Service Management (ITSM) and Managed Services sectors. As a key part of our sales team, you will be responsible for generating sales leads , building strong client relationships, and identifying opportunities … and drive growth opportunities across the ITSM market . Key Responsibilities: Develop sales strategies and drive new business opportunities in the ITSM and Managed Services sectors. Conduct prospecting activities including cold calling , networking, and attending industry events. Generate and qualify leads by identifying prospects and converting them into clients. … proposals to prospective clients. Collaborate with clients to understand their business needs and recommend tailored software solutions. Up-sell and cross-sell products/services to existing clients , ensuring they are leveraging all relevant solutions. Support clients through the sales lifecycle , ensuring a smooth transition from sales to Professional More ❯