3 of 3 IT Services Manager Jobs in Tyne and Wear

Digital Payment Services - Senior IT Service Manager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of … will you need? Ability to identify, understand and implement payment contingencies, where necessary. Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of … management within a UK payments landscape, including BACS and Faster Payment journeys. You and your role This is a Live Service role. As a Senior IT Service Manager you are responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality More ❯

Senior IT Service Manager Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Manager to join our Children's Services team supporting and leading on Live Service for DWP. Our teams use … Our team are working on improving services that help us get money to children and the people that care for them. As a Senior IT Service Manager you will investigate and resolve both technical and non-technical issues, including procedural, guidance, and training-related challenges, to ensure a seamless and positive experience for end users. … and the ability to build new relationships. As you'll work closely with caseworkers in DWP to understand and resolve their queries. This may occasionally involve travel to Child Services Business locations. You'll work with our Service Delivery team to prepare and distribute accurate and timely communications on service issues. This includes drafting clear messages from multiple sources More ❯

Senior IT Service Manager Paying £57,946, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our Digital Channels and wider IT team to support delivery through commercial contracts by … love you to join us. What skills, knowledge and experience will you need? Experience of promoting cross-team collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Use of effective Change Management tools and processes ensuring the team actively engages in Change … Products and Services. Act as an escalation point and support the definition, negotiation, and management of Service Management provision, along with associated SLAs and internal OLAs for Products/Services within the Portfolio. Identify clear pathways for resolution and engage with relevant stakeholders to successfully manage and resolve issues arising. Experience of managing large IT Products and More ❯