4 of 4 IT Services Manager Jobs in the East of England

key role in providing leadership, guidance, and structure to both Business Stakeholders and Technology Service Partners, ensuring the delivery of exceptional IT services that enhance our customer experience. As part of a transformation programme into a standalone PLC business, this is a great time to join us … s favourite DIY store, we are a growing multichannel organisation, with a strong culture of authenticity and innovation. Key Responsibilities Manage IT services across the entire lifecycle for your assigned business area, ensuring they align with business needs and operational requirements. Act as the Subject Matter Expert … service portfolio, providing guidance and oversight. Monitor and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring performance targets are met and services remain supportable and maintainable. Oversee change management to ensure system stability and service availability are maintained, particularly within your business area. Develop and nurture More ❯

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement … operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … continuous improvement, governance, and compliance with ITIL best practices. Stakeholders You'll Work With Internal: Senior Leadership Team, Technology Leads, Product/Service Owners, IT Service Desk External: Supplier Partners, 3rd Party Vendors Key Skills & Experience 5+ years of experience in ITIL-based Service Management (Change, Release & Transition More ❯

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement … operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … continuous improvement, governance, and compliance with ITIL best practices. Stakeholders You'll Work With Internal: Senior Leadership Team, Technology Leads, Product/Service Owners, IT Service Desk External: Supplier Partners, 3rd Party Vendors Key Skills & Experience 5+ years of experience in ITIL-based Service Management (Change, Release & Transition More ❯

award winning audiovisual company based in Norfolk, with a strong reputation both nationally and internationally. Our client is looking to appoint a Service Manager to be based at their purpose-built warehouse, assembly, and office facility in Wymondham. The company is well-established, having traded for almost seventy … years and has a reputation for excellence, customer support, and the delivery of outstanding customer service. The Service Manager will be responsible for the Service function within the business, ensuring the department runs effectively and delivers the very best in customer experience. You will be the dedicated point … of new service clients, introductory calls, Freshdesk demos, issuing out welcome packs. Personal Specification: At least 3 years' experience managing an AV or IT service function. Experience of managing escalations or other complicated issues. Experience of supporting large client contracts. Experience managing both a field service and helpdesk More ❯