1 of 1 IT Support Analyst Jobs in Bury

by what they do, but by how they do it. Role Summary: To act as the first point of contact for colleagues seeking technical IT assistance over the phone or email, to offer an initial triage response or facilitate ticket logging and escalation processes. Provide technical resource to IT … office at Bury St. Edmunds . Main Responsibilities and Tasks: Performing remote troubleshooting through diagnostic techniques and asking pertinent questions. Participating, managing, and implementing IT Infrastructure projects. Work with minimal direction. Determining the best solution based on the details provided of the issue and assist colleagues through the problem … and maintain full documentation in line with existing procedures. Foster self-service resolution in colleagues and escalate unresolved issues to the next level of IT support. Provide colleagues with accurate information on IT products or services and offer feedback on outstanding tickets. Execute and have input into internal More ❯