1 of 1 IT Support Analyst Jobs in Salford

We are seeking a skilled IT Support Analyst to join our dynamic IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the efficient operation of systems, software, and hardware. The IT Support Analyst will play a crucial role in diagnosing and resolving technical … issues, maintaining IT infrastructure, and delivering exceptional service to our colleagues. Responsibilities End-User Support: Respond to user queries and issues through various channels, including phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications … and operating systems. Incident Management Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support when necessary. Telecoms Support Provide support for telecoms systems, addressing issues and ensuring seamless communication for end-users. Collaborate with telecom service providers to troubleshoot and resolve technical challenges. Technical Issue Resolution More ❯