5 of 5 IT Support Engineer Jobs in Cardiff

IT Support Engineer | Cardiff | 6 - Months My customer is seeking an experienced IT Support Engineer to join on a 1st/2nd line support basis to ensure business continuity. The successful candidate will be able to provide day to day IT support to onsite and remote users. Key Responsibilities of the … IT Support Engineer: Handling day-to-day 1st/2nd line support including password resets and phishing/security queries. Manage and resolve walk-up requests, ensuring timely and effective service. Onboard new starters, ensuring a smooth onboarding experience. Troubleshooting and fixing hardware issues including printers. Working with Group Policies and transitioning to Intune. Delivering clear … friendly communication to users at all levels. Handling License and Asset management. Technical skills and experience of the IT Support Engineer: Proficiency with the Microsoft stack, including Office 365 (administration and support). Hands-on experience with Active Directory (user account management and support). Experience with information security and phishing campaigns. Strong understanding of More ❯

IT Support Engineer We’re looking for a skilled 2nd Line IT Support Engineer to join a growing tech-focused team. You’ll handle escalations, troubleshoot complex issues, and deliver exceptional service across a range of systems and applications. What You’ll Do Provide 2nd line technical support to users and resolve escalated … incidents. Troubleshoot issues across Windows, Microsoft 365, and networking environments. Support system maintenance, software installations, and remote upgrades. Assist 1st line teams and escalate to senior engineers where needed. Ensure accurate case documentation and timely resolution. What You’ll Bring Experience in IT support (ideally 2nd line or similar). Strong knowledge of Windows OS, networking basics More ❯

IT Support Engineer Hybrid - Cardiff (2 days a week on site) Salary - £30,000 - £33,000 We're working with a well-established organisation in the pharmaceutical sector that plays a vital role in supporting independent businesses across the UK. Their mission is to empower community-focused operations through smart technology, reliable systems, and responsive support. As … they continue to grow, they're looking for an experienced IT Support Engineer to join their team and help maintain and improve their core infrastructure. This is a broad and hands-on role, ideal for someone with solid 2nd Line Support experience and the confidence to dip into 3rd Line tasks. You'll be the go … to person for everything from server and network administration to user support and bespoke software troubleshooting. What You'll Be Doing: Server Support Manage backups, security protocols, and business continuity planning Support and maintain printers and scanners Web & Cloud Support Configure and maintain IIS and FTP services Recommend improvements to existing cloud-based processes Network Administration More ❯

IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling … supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for VMs … standards. Monitor usage & availability via the My clients monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration More ❯

IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client click apply for full More ❯