2 of 2 IT Support Engineer Jobs in the East Midlands

IT Support Engineer – Nottingham - £25k - £32k + benefits Our client is a well-established MSP based in Nottingham; due to continued growth and expansion they are looking to recruit an IT Support Engineer, reporting directly to their IT Service Lead you will provide … first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service portal. Communicating with their customers in a professional, supportive, and positive manner. You will need access to your own vehicle for this position. Main Duties and Responsibilities include: Provide ...

IT Support Analyst Akkodis are currently working in partnership with a leading service provider who due to an exciting period of growth are looking to expand their platform support team and hire a number of experienced IT Support Analysts. The Responsibilities * Manage and take ownership … support request, issues, incidents, and defects across the platforms. * Management of incidents across the platforms. * Input into the root cause analysis and incident post-mortems off the back of service restoration. * Troubleshooting and resolving issues and incident for first contact resolutions. * Accountable for proactively managing and prioritising ticket queue ...