1st/2nd Line ITSupportEngineer–Leeds–£28,000 - Great Opportunity! An established and forward-thinking IT services provider based in Leeds is looking for a talented 1st/2nd Line ITSupportEngineer to join their growing technical team. This is a great opportunity for someone who’s passionate about technology … problem-solving, and delivering excellent customer support. The Role: You’ll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress. Key Responsibilities: Respond to helpdesk tickets … and troubleshoot hardware, software, and network issues Support Windows environments, Microsoft 365, and general networking setups Install, configure, and maintain IT systems and equipment Escalate complex issues to senior engineers where needed Deliver a high standard of service and communication to all users About You: Experience in a 1st or 2nd Line ITSupport role, ideally More ❯
2nd Line SupportEngineer – IT MSP Client The 2nd Line SupportEngineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities ITSupport relating to technical … issues involving Microsoft’s core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed … Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS/DHCP More ❯
3rd Line ITSupportEngineer – Leeds - £45,000 + Great Opportunity! Role: 3rd Line ITSupportEngineer Location: Leeds Salary: £40,000 - £45,000 + Benefits Interviewing Immediately – Apply Now I am representing a client based in Leeds who are looking to expand their team! This position comes as part of their growth plans … and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: ** Pension scheme** Private Healthcare** Working with the latest technology in More ❯
