assurance they need, we've made sure growth is a given - professionally and personally - so our colleagues can thrive. We have an exciting opportunity for an experienced 3rd line ITSupportEngineer to join our team. The role will require you to take responsibility of a variety of IT tasks, these include building, maintaining, and monitoring … workstations, servers, network equipment and cloud solutions along with providing 3rd line support within a 3-tier support team. A minimum of 2 years' experience within an IT role with strong infrastructure skills is required. Any previous experience within a managed service provider role (MSP) would be beneficial but a passion for IT and a drive … and flexible work scope which gives the right candidate an excellent opportunity to expand their knowledge and work on new and exciting systems. This is very much a "make it your own" role where the work is limited by your own abilities and drive. We have a very open culture where collaboration, inclusion, and close working within the team More ❯
Technical SupportEngineer/ITSupport Technician who has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure is required for a busy helpdesk/service desk with a well-established company based in Knowsley, Merseyside, North West England. SALARY: £26,000 - £28,000 per annum (depending on experience) + Benefits … Permanent WORKING HOURS: Shift based working hours Monday Friday (8.30am 4.45 or 9.00am 5.15pm) with occasional Saturday working JOB OVERVIEW We a new job opportunity available for a Technical SupportEngineer/ITSupport Technician who has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure. Working as a Technical SupportEngineer/ITSupport Technician you will report into the IT Manager, where you will support and deliver the operation and integration of ICT Services within the companys ongoing growth phase. The company is technology-driven and as the Technical SupportEngineer/ITSupport Technician you will be fundamental More ❯
Job Title: 1st Line SupportEngineer Location: Wirral (Full-Time Onsite) Industry: Managed Service Provider (MSP) Salary: £25-28k per annum (DOE) About the Role: We are looking for a proactive and customer-focused 1st Line SupportEngineer to join our clients growing team based in the Wirral. As part of a dynamic Managed Service … Provider, you will be the first point of contact for our clients, providing technical support and troubleshooting across a wide range of IT systems and services. This is a full-time onsite position, ideal for someone who thrives in a fast-paced, team-oriented environment and is passionate about delivering high-quality IT support. Key Responsibilities: Serve … as the first point of contact for clients via phone, email, and ticketing system Log, manage, and resolve 1st (some 2nd) line technical support issues within agreed SLAs Diagnose and troubleshoot hardware, software, and network issues Escalate more complex issues to 2nd and 3rd line support when necessary Provide excellent customer service and maintain a positive client experience More ❯
