2 of 2 IT Support Engineer Jobs in North London

Overview Element has an opportunity for an IT Support Engineer - Level 2 to become part of our growing IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business. We are looking … and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work. This position is onsite 5 days a week. Responsibilities 2nd line IT support - Windows OS, Skype … Microsoft Office, DCRM Administration of Microsoft AD, ADAXES Mobile Phone configuration and support using MDM (Mobile Iron/Intune) Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow General PC/Server administration and maintenance including fault diagnostics and performance improvements New implementations, migrations More ❯

Job Description/Skills: This position will require the candidate to be onsite in Enfield, CT. IT Support II Responsibilities Take full lifecycle ownership of support tickets from initiation to resolution, regardless of origin, coordinating with other teams as needed and escalating blockers appropriately. Perform root cause … analysis to resolve the entire scope of technical issues, assessing whether a broader organizational impact exists and addressing it when applicable. Monitor and triage ServiceNow incident and service request queues, responding within defined SLAs to ensure high-quality support. Proactively analyze ticket trends, system monitoring tools, and employee feedback … to identify and remediate issues before they impact the broader user base. Maintain and support hardware and software environments, including PCs, laptops, printers, peripherals, and enterprise applications, both onsite and remote. Provide 2nd level support and serve as an escalation point for complex technical issues, while maintaining accountability More ❯