2 of 2 IT Support Engineer Jobs in Waterlooville

We're looking for an experienced 2nd Line IT Support Engineer to join our clients dynamic team based in Waterlooville and provide top-tier technical assistance to their clients. Key Responsibilities of an IT Support Engineer: Resolve escalated technical issues from the 1st Line … Support team across hardware, software, and networks. Perform system troubleshooting, maintenance, and upgrades. Provide exceptional customer service and ensure minimal downtime. Collaborate on IT projects, offering expertise in system design and implementation. Requirements: Proven experience in 2nd Line IT support or similar role. Strong knowledge of … Windows operating systems, networking, and hardware/software troubleshooting. Excellent problem-solving and communication skills. What they offer to their IT Support Engineer: Pension Scheme Private Health care Growth Opportunities Generous Holiday Allowance Special Leave for birthdays and Christmas On-site Parking Casual Fridays HYBRID WORKING!! Take More ❯

We are seeking an experienced and dynamic Second Line IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying … security configurations. You will provide a high level of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated issues … from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer when escalating issues, providing all necessary More ❯