Key Responsibilities: Provide first-level support and troubleshooting for hardware, software, and network-related issues. Install, configure, and maintain desktops, laptops, printers, and other peripheral equipment. Monitor and respond to support requests via ticketing systems, email, phone, or in-person. Assist with software installation, updates, and licensing compliance. Troubleshoot connectivity issues including LAN, WAN, VPN, and wireless networks. … Set up new user accounts and manage access rights in accordance with company policies. Maintain IT asset inventory and document support procedures and technical guides. Escalate complex issues to higher-level IT staff or external vendors when necessary. Ensure the security and privacy of networks and computer systems. Educate users on best practices for using technology and … preventing cybersecurity threats. Required Skills and Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). 2+ years of experience in ITsupport or a related technical role. Strong knowledge of Windows and MacOS operating systems. Proficient in Microsoft Office 365, Active Directory, and common enterprise applications. Experience with network troubleshooting tools More ❯
minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. Primary Objective of the Job: As a ITSupportSpecialist, you will play a key role in delivering exceptional support by engaging with clients, gathering information, and utilizing support tools. You will address … issues within your scope and coordinate with additional service resources as necessary. What you’ll be doing: Provide 1st and 2nd line support for hardware and software in a mixed Windows/Mac/Android and Apple environment across our Head Office, Distribution Centre, Contact Centre, and retail locations. Maintain a strong customer focus while assisting White Stuff ‘end … users.’ Prioritize and resolve assigned support requests, managing your own workload efficiently. Support and configure Windows 10, 11, Office Suite (2019 and 365), and Active Directory. Oversee software configuration and installation. Provide EPOS (shop system) support; retail experience is a plus. Maintain and repair hardware, including laptops, desktop PCs, printers, AV meeting room equipment, and tablets. Keep More ❯
Social network you want to login/join with: The ITSupportSpecialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they advocate for the customer by directing … they keep management and end-users informed with case status updates and contribute to the development, documentation, and implementation of standard operating procedures and customer service guidelines relevant to IT support. Responsibilities: Provides first tier ITsupport to employees and business resolving simple problems and tickets as a member of the Help Desk Team. Responds to escalated … employee issues and incidents in a proactive, timely fashion. Completes basic tasks and projects supporting IT operations in delivering systems and features that provide significant value. Assists new hires with set-up, tools, and best practices. Seeks input from teammates and outside experts on systems and feature design. Assembles workstations including mechanical standing desks. Unboxes and organizes inventory items. More ❯
ITSupport - 1st and 2nd line support at this large successful complex, fast moving and expanding group of businesses. You will take ownership of the IT Systems, troubleshooting and improving systems in this sales and finance focused environment, utilising and coordinating external support where required. We are looking for someone with a good understanding of … the following: security platforms LAN & WAN cloud software We need a confident, competent ITspecialist capable of working in an often-pressured environment who is comfortable providing remote/on site weekend emergency support as the business is also open 7 days a week. The role offers excellent support and autonomy, strong technical budgets and a … great team atmosphere working in a contemporary and luxurious environment. You will provide hands-on support and take charge of critical IT projects, working in an environment that values your expertise and implements your ideas. Key Responsibilities: Identify areas for improvement and lead initiatives to enhance IT processes and systems. Configure and set up workstations (desktops, laptops More ❯
and have a workforce of 4,000 talented, motivated, and diverse staff of all religions, races, languages, and gender identities. This Opportunity: In the role of ICT Associate for ITSupport, you will ensure that end users of the organisation receive effective and timely ICT support in accordance with established SLAs. Similarly, you will perform varying day … to-day operational activities in a timely manner and to a high standard, and support technological infrastructure and networks as required. Your participation in ICT projects and initiatives will be required from time to time. To be successful in this role you will have the experience to handle a wide range of ITsupport duties and related … Commit to the delivery of company, team and personal objectives (Key Performance Indicators (KPIs) ensuring that personal KRAs are delivered with excellence and timeliness. Provide Levels 1 & 2 ICT support - including but not limited to computers, printers, scanners, conferencing equipment and core systems, with relevant escalations when required; Proactively participate in the effective use and promotion of the ICT More ❯
and have a workforce of 4,000 talented, motivated, and diverse staff of all religions, races, languages, and gender identities. This Opportunity: In the role of ICT Associate for ITSupport, you will ensure that end users of the organisation receive effective and timely ICT support in accordance with established SLAs. Similarly, you will perform varying day … to-day operational activities in a timely manner and to a high standard, and support technological infrastructure and networks as required. Your participation in ICT projects and initiatives will be required from time to time. To be successful in this role you will have the experience to handle a wide range of ITsupport duties and related … Commit to the delivery of company, team and personal objectives (Key Performance Indicators (KPIs) ensuring that personal KRAs are delivered with excellence and timeliness. Provide Levels 1 & 2 ICT support - including but not limited to computers, printers, scanners, conferencing equipment and core systems, with relevant escalations when required; Proactively participate in the effective use and promotion of the ICT More ❯
and have a workforce of 4,000 talented, motivated, and diverse staff of all religions, races, languages, and gender identities. This Opportunity: In the role of ICT Associate for ITSupport, you will ensure that end users of the organisation receive effective and timely ICT support in accordance with established SLAs. Similarly, you will perform varying day … to-day operational activities in a timely manner and to a high standard, and support technological infrastructure and networks as required. Your participation in ICT projects and initiatives will be required from time to time. To be successful in this role you will have the experience to handle a wide range of ITsupport duties and related … Commit to the delivery of company, team and personal objectives (Key Performance Indicators (KPIs) ensuring that personal KRAs are delivered with excellence and timeliness. Provide Levels 1 & 2 ICT support - including but not limited to computers, printers, scanners, conferencing equipment and core systems, with relevant escalations when required; Proactively participate in the effective use and promotion of the ICT More ❯
london (city of london), south east england, united kingdom
Palladium: Make It Possible
and have a workforce of 4,000 talented, motivated, and diverse staff of all religions, races, languages, and gender identities. This Opportunity: In the role of ICT Associate for ITSupport, you will ensure that end users of the organisation receive effective and timely ICT support in accordance with established SLAs. Similarly, you will perform varying day … to-day operational activities in a timely manner and to a high standard, and support technological infrastructure and networks as required. Your participation in ICT projects and initiatives will be required from time to time. To be successful in this role you will have the experience to handle a wide range of ITsupport duties and related … Commit to the delivery of company, team and personal objectives (Key Performance Indicators (KPIs) ensuring that personal KRAs are delivered with excellence and timeliness. Provide Levels 1 & 2 ICT support - including but not limited to computers, printers, scanners, conferencing equipment and core systems, with relevant escalations when required; Proactively participate in the effective use and promotion of the ICT More ❯
About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline ITsupport, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience. About the Role As an ITSupportSpecialist , you will be the first point of contact for troubleshooting hardware, software, and network issues, ensuring our employees have seamless access to the tools and support they need. You will play a crucial role in IT operations, from resolving support requests to managing vendor relationships, maintaining IT assets, and driving process improvements. We … are looking for someone who is customer-focused, technically proficient, and proactive in enhancing IT processes. You should excel in clear communication with both technical and non-technical stakeholders, have a strong background in macOS (Windows experience is a plus), and thrive in a fast-paced, collaborative environment. This role is based in our London office at King's More ❯
Social network you want to login/join with: Job Title: Junior Helpdesk/ITSupport Desktop Specialist We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/ITSupport Desktop Specialist. This is an entry-level position suitable for someone with 0 to … offering exposure to an enterprise computing environment. The ideal candidate should possess good technical troubleshooting skills and excellent communication skills, both written and oral. Responsibilities include: Provide installation and support for PC and some Apple hardware and software, including peripheral devices such as printers and USB devices. Respond to incoming calls and emails regarding workstation and peripheral performance and More ❯
We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/ITSupport Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting … skills and excellent non-technical communication skills, both in written and oral formats. Responsibilities include: Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices) Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests Perform More ❯
Title: Senior ITSupportSpecialist Location: London Liverpool St Salary: Competitive Ryder Reid Lega l is seeking a Senior ITSupportSpecialist to join the Information Services team of one of our international law firm client s at their London office. In this role, you will ensure the firm’s office IS infrastructure is … effectively deployed and maintained, providing top-notch support to their staff. This position offers the opportunity to work in one of London’s elite law firms, with a leading culture and office environmen t as well as a competitive salary and benefits packag e. Please see more information below . Key Responsibilitie s:Deliver high-quality, timely IS services … improve department knowledg e.Use ticketing systems to track and resolve hardware, software, and peripheral issue s.Install and configure desktop, laptop, and telephone equipmen t.Provide on-site technical assistance and support for office moves and technology equipmen t.Troubleshoot and resolve wireless connectivity and telephone programming issue s. Skills & Experien ce:Minimum five years of relevant technical experien ce.Extensive knowledge of More ❯
Title: Senior ITSupportSpecialist Location: London Liverpool St Salary: Competitive Ryder Reid Lega l is seeking a Senior ITSupportSpecialist to join the Information Services team of one of our international law firm client s at their London office. In this role, you will ensure the firm’s office IS infrastructure is … effectively deployed and maintained, providing top-notch support to their staff. This position offers the opportunity to work in one of London’s elite law firms, with a leading culture and office environmen t as well as a competitive salary and benefits packag e. Please see more information below . Key Responsibilitie s:Deliver high-quality, timely IS services … improve department knowledg e.Use ticketing systems to track and resolve hardware, software, and peripheral issue s.Install and configure desktop, laptop, and telephone equipmen t.Provide on-site technical assistance and support for office moves and technology equipmen t.Troubleshoot and resolve wireless connectivity and telephone programming issue s. Skills & Experien ce:Minimum five years of relevant technical experien ce.Extensive knowledge of More ❯
Title: Senior ITSupportSpecialist Location: London Liverpool St Salary: Competitive Ryder Reid Lega l is seeking a Senior ITSupportSpecialist to join the Information Services team of one of our international law firm client s at their London office. In this role, you will ensure the firm’s office IS infrastructure is … effectively deployed and maintained, providing top-notch support to their staff. This position offers the opportunity to work in one of London’s elite law firms, with a leading culture and office environmen t as well as a competitive salary and benefits packag e. Please see more information below . Key Responsibilitie s:Deliver high-quality, timely IS services … improve department knowledg e.Use ticketing systems to track and resolve hardware, software, and peripheral issue s.Install and configure desktop, laptop, and telephone equipmen t.Provide on-site technical assistance and support for office moves and technology equipmen t.Troubleshoot and resolve wireless connectivity and telephone programming issue s. Skills & Experien ce:Minimum five years of relevant technical experien ce.Extensive knowledge of More ❯
london (city of london), south east england, united kingdom
Ryder Reid Legal
Title: Senior ITSupportSpecialist Location: London Liverpool St Salary: Competitive Ryder Reid Lega l is seeking a Senior ITSupportSpecialist to join the Information Services team of one of our international law firm client s at their London office. In this role, you will ensure the firm’s office IS infrastructure is … effectively deployed and maintained, providing top-notch support to their staff. This position offers the opportunity to work in one of London’s elite law firms, with a leading culture and office environmen t as well as a competitive salary and benefits packag e. Please see more information below . Key Responsibilitie s:Deliver high-quality, timely IS services … improve department knowledg e.Use ticketing systems to track and resolve hardware, software, and peripheral issue s.Install and configure desktop, laptop, and telephone equipmen t.Provide on-site technical assistance and support for office moves and technology equipmen t.Troubleshoot and resolve wireless connectivity and telephone programming issue s. Skills & Experien ce:Minimum five years of relevant technical experien ce.Extensive knowledge of More ❯
consumers and businesses together through reviews. We are well on our way-but there's still an exciting journey ahead. Join us at the heart of trust. The Lead ITSupportSpecialist is a crucial role within our international organisation, responsible for providing advanced technical support within the ITsupport team, which includes colleagues … based in various global locations. This position involves resolving complex technical issues, mentoring support staff, both locally and remotely, contributing to the development of global support processes and documentation, and ensuring a high level of customer satisfaction. The Lead ITSupportSpecialist will act as an escalation point for challenging technical problems, and for stakeholders … and will play a key role in maintaining the efficiency and effectiveness of the ITsupport function. What you'll be doing: Serve as the primary point of escalation for complex technical issues Provide advanced diagnosis and resolution for hardware, software, and system-related issues, Mentor ITsupport staff, providing guidance and training. Participate in the More ❯
Databricks is hiring an experienced ITSupportSpecialist to help scale and optimise our business processes, working with users globally to improve productivity and provide in-person service at our London office by resolving an array of technical issues. You will be a vital member of the ITSupport team and ensure the best possible … the bar for providing capabilities to facilitate exceptional customer interactions with all Bricksters through tickets, systems, AV, and other mediums of engagement. The impact you will have: You will support our core platforms - user support, ticketing, procurement, and provisioning. You will take ownership of customer issues escalations as a member of the ITsupport staff, applying … assigned project work and provide updates to ensure accuracy. Work with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation. Work collaboratively across IT and serve as an ambassador for the IT organization with our internal stakeholders. Provide the best customer service experience for all Bricksters when troubleshooting their support requests More ❯
with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours. We are feeding the world’s curiosity! Job Description Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software (including Windows & Mac OS), and network issues. Act as a subject matter … expert for Slack and Intune. Manage IT Assets stock and co-ordinate with logistics for shipping and retrieving assets timely. Maintain Office equipments like video conference equipment, printers and network equipment to ensure these are working flawlessly without interruption Manage and prioritize multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service. Assist … in the support, deployment, configuration, and maintenance of IT infrastructure, network devices, and workstations. Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, ensuring smooth transitions and minimal disruption to users. Maintain accurate records of support activities, including incident reports, resolutions, and documentation of technical procedures. Provide technical knowledge around our internal More ❯
are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. About the Role xAI is seeking a detail-oriented ITSupportSpecialist to join our IT team. The ideal candidate will have a strong background in ITsupport, particularly with modern SaaS tools across … multiple operating systems, and will be responsible for ensuring all employees have the technical support needed to perform their tasks efficiently. This role involves direct technical support, system troubleshooting, and maintaining our IT infrastructure to ensure high availability and security. Responsibilities Provide first-level contact and convey resolutions to user issues via the help desk system or … via in-person support for macOS, Windows, and ChromeOS platforms. Troubleshoot and resolve hardware, software, and networking issues for end-users across different operating systems. Support and train users on Rippling for HR management, GSuite for productivity, Slack for communication, and Tailscale for secure network access, ensuring compatibility and optimal performance on various OS platforms. Manage user accounts More ❯
Social network you want to login/join with: ItSupportSpecialist - Contract, London col-narrow-left Client: Oliver Bernard Location: London, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 3ce9da56d9de Job Views: 18 Posted: 18.06.2025 Expiry Date: 02.08.2025 col-wide Job Description: ItSupportSpecialist - Contract … EdTech, £200 p/day Outside IR35, 5 days onsite in London You will: Administer the company's IT estate such as Google Workspace, Jumpcloud MDM, ESET anti virus, managing/reviewing access and updating configurations where required. Monitor the performance of our infrastructure and internal networks, and where appropriate take corrective action. Work with external 3rd party suppliers … to purchase new IT hardware/software and/or raise support issues, managing them to a successful conclusion. Prioritise, research, manage and deliver a range of IT projects to successful completion, managing stakeholder expectations and communications along the way. Configure new and existing Macs/PCs/mobile devices as part of the company's joiners More ❯
deliver opportunities to both community members and team members. This is a remote role that you can do from anywhere. About the role This role provides first-line software support for popular software like Google Workspace, Microsoft, AWS and other popular solutions. On a typical day as an ITSupport Engineer, you will: Provide first-line software … support to company end-users. Support end-users with use and licensing of Google Workspace, Microsoft 365 (Office, Licenses), AWS and other popular solutions. Pass end-users to Google, Microsoft, AWS and other solution provider support if unable to resolve at first-line. Follow specifications and documentation for each software vendor platform to diagnose and resolve common … issues at first-line. Desired profile 2+ years of experience in IT or Technical Support in a managed service provider (MSP) environment. Experience supporting a high volume of clients at first-line support Strong experience with either Google Workspace (Google Workspace Admin panel), Microsoft (Microsoft Admin Portal) or AWS admin functionality Strong experience with license management for More ❯
Join to apply for the ITSupportSpecialist (Associate III - Cloud Infrastructure Services) role at UST 1 week ago Be among the first 25 applicants Join to apply for the ITSupportSpecialist (Associate III - Cloud Infrastructure Services) role at UST Permanent/Full-Time We’re looking for an ITSupportSpecialist to join our team, playing a key role in supporting users, managing IT infrastructure, and ensuring a robust, reliable service across multiple geographical sites. Role Description ITSupportSpecialist Location: London (UK-based) Type: Permanent/Full-Time We’re seeking an ITSupportSpecialist responsible for supporting users, managing … IT infrastructure, and ensuring service reliability across various locations. The Role Service Delivery: Provide on-site ITsupport at key client locations. Conduct bi-annual preventative maintenance and ad-hoc site visits. Support critical sites via hybrid on-site, remote, and on-call support. User & Desktop Support: Troubleshoot and resolve issues with terminals, monitors, phones More ❯
London, England, United Kingdom Hybrid / WFH Options
Applause IT
per annum Group Life Insurance 25 Days Leave per annum plus bank holidays Product Training provided Job Description: We are seeking a dedicated and skilled Post-Sales ITSupportSpecialist to join our team. The successful candidate will play a critical role in providing IT-related post-sales support, ensuring customer satisfaction, and contributing to … the overall success of our global support centre. Key Responsibilities: Analyse customer needs and recommend solutions that address their IT and business requirements. Assist with software installations for customers. Respond to and assist with customer calls and emails, raising, tracking, and resolving support incidents. Resolve licence/serial number-related issues and analyse hardware and software applications … similar role is preferred. Availability to work from home, with mandatory office presence 2 days a month in Farringdon, London. Why Join Us? Be a part of a global support centre, contributing to international projects. Enjoy comprehensive benefits including private healthcare and group life insurance. Take advantage of continuous professional development with product training provided. If you are passionate More ❯
Information Technology SupportSpecialist, London Client: Russell Tobin Location: London, United Kingdom Job Category: Other EU Work Permit Required: Yes Job Views: 10 Posted: 18.04.2025 Expiry Date: 02.06.2025 Job Description: ITSupportSpecialist 12 Months Contract Onsite - London Central Our client is one of the leading tech companies globally and has transformed how people interact … socially through technology. Summary: The main function of a Technical SupportSpecialist is to provide technical assistance to computer system users. Job Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of lower complexity. May install software or perform hardware testing remotely. Enter commands and observe system functioning to verify correct operations and More ❯
Colleague Technology Services Engineer The Colleague Technology Support team is critical to the success of all Aon entities within London, the UK, and the wider EMEA region. This is a chance to support our Aon Colleagues based in our London office in the City of London. The role will be based in our office full time. Aon is … we are passionate about helping our colleagues and clients succeed. What the day will look like A normal day will be responsible for providing both Level I & II Technology Support to the Aon colleagues. You will provide professional assistance to internal and external customers having hardware and software related problems with their desktops, laptops, mobile devices, or peripherals. You … will strive to achieve the highest level of customer service while supporting and developing corporate computing needs. Additionally, you will provide administrative ITsupport, where necessary, and communicate appropriately to internal and external parties during BAU or Work Request based activities. How this opportunity is different An opportunity to work within a great team supporting our colleagues primarily More ❯
