2 of 2 IT Support Specialist Jobs in London

growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe. About the Role: As part of the IT Support team, the IT Support Specialist is focused on providing extraordinary internal customer services by managing software, deploying hardware, supporting new tooling, and most importantly … focusing on the needs of our internal Remitly team. You will support our users with basic troubleshooting of hardware and software systems all the way to escalating problems to vendor support for our internal customers when needed. You will be the primary point of contact for all things support for our internal customers, routing tickets to other … teams and working on issues until full resolution for our internal team. You Will: Monitor and respond to incoming IT requests and alerts. Onboard and off-board new employees and provision hardware on site. Analyze and resolve hardware issues for Macs, PCs, Chromebooks, printers, and peripherals with a white-glove approach. Analyze and resolve software issues with apps like More ❯

Overview The L1 Support Engineer serves as the first point of contact for users seeking technical assistance. They provide basic Aurora troubleshooting, resolving routine issues and escalating complex problems to other support teams. This is a hybrid role based in our London office. Responsibilities Respond to Help Desk (Service Desk and SNOW) tickets, calls, and chatbot in a … timely manner Diagnose and resolve common IT problems using established procedures and knowledge base articles Perform initial troubleshooting for: Hardware issues, software applications, operating system errors, and network connectivity problems and escalate appropriately Guide users through step-by-step solutions and provide basic training on various IT systems and applications Monitor IT infrastructure, including servers, networks, and … different SaaS applications and resources Responding to and resolving common user issues related to SaaS applications, such as login problems, application errors, or basic feature usage questions Providing initial support for Office 365 services (Email, OneDrive, Teams, SharePoint), including basic configuration and troubleshooting Escalate complex or unresolved issues to appropriate L2 or L3 support teams following established procedures More ❯