14 of 14 Support Specialist Jobs in London

Job Title : Support Specialist Location : London, UK - Hybrid (with occasional after-hours and weekend support) About the Role We’re looking for a Support Specialist to join our UK Support team based in London. As a key member of our team, you will play … delivering exceptional solutions, troubleshooting technical issues, and providing an over-and-above, positive experience to customers worldwide. This is more than just a customer support role—you’ll act as the crucial bridge between our customers and internal teams, including Product, Engineering, and Marketing. From resolving customer queries to … features effectively. Troubleshoot and track technical issues, logging bugs in JIRA, and escalating when necessary to deliver resolutions. Partner with Tier 1 & 2 Customer Support teams to resolve escalated cases and improve operational workflows. Lead efforts to promote independent problem-solving by creating helpful and accessible content regarding frequently more »

Title: IT User Support Specialist Salary: Competitive Location: Central London Hours: 9:30am – 5:30pm, Monday to Friday Ryder Reid is seeking a proactive and collaborative IT User Support Specialist to join our growing, US law firm client based near London Bridge. This role consists of … providing technology-related consultation and support within an office environment. This includes deploying, managing, and maintaining essential technology systems that are crucial for day-to-day business operations. Responsibilities: Provide support for computer hardware, software, and mobile devices. Maintain computer hardware asset inventory and handle system setups, breakdowns … and office moves. Oversee conference room services, including video conferencing and AV setups and take-downs. Support telephone and voicemail systems, track user support requests and system failures, and escalate complex issues to advanced support teams. Interact proactively with the Helpdesk and local users to identify and more »

Title: IT User Support Specialist Salary: Competitive Location: Central London Hours: 9:30am - 5:30pm, Monday to Friday Ryder Reid is seeking a proactive and collaborative IT User Support Specialist to join our growing, US law firm client based near London Bridge. This role consists of … providing technology-related consultation and support within an office environment. This includes deploying, managing, and maintaining essential technology systems that are crucial for day-to-day business operations. Responsibilities: Provide support for computer hardware, software, and mobile devices.Maintain computer hardware asset inventory and handle system setups, breakdowns, and … office moves.Oversee conference room services, including video conferencing and AV setups and take-downs.Support telephone and voicemail systems, track user support requests and system failures, and escalate complex issues to advanced support teams.Interact proactively with the Helpdesk and local users to identify and address unreported or repetitive problems.Perform more »

Managers, listed Corporates, high-growth tech companies and many more. Learn more about why we do what we do here . The role: IT Support Specialist The mission of the IT Support Specialist is to keep Tech running smoothly, securely, and ready to grow as TreasurySpring … does. This is needed in the context of both software, eg Jumpcloud, Gsuite, and hardware eg laptop setup). The IT Specialist will make sure everyone has the tools they need to work efficiently, protect the company’s data, and troubleshoot issues before they cause headaches. They will also … new tech that could make things easier or better, all while making sure systems can handle the company’s growth. Above all, the IT Specialist ensures technology is a help, not a hassle, for everyone in the team. You will collaborate with the wider Tech team, reporting to our more »

Fixed Income Production Support Specialist London/Hybrid Excel, Python, Fixed Income Fixed Income Trade/Production Support Specialist is required to join vibrant quant trading platform of international bank. They are in the process of building out their UK fixed income desk and are looking … thrive on solving complex issues and supporting dynamic trading operations. You will play a crucial role in ensuring seamless trading operations by providing technical support to traders, resolving issues efficiently, and maintaining critical systems. Key Responsibilities: Provide hands-on support for Excel-based workflows, troubleshooting issues, managing add … and resolve technical issues, ensuring minimal disruption to trading activities. Use your knowledge of financial instruments (Futures, Swaps, Cross-Currency Swaps, FX Forwards) to support trading operations. Debug Python code, suggesting fixes and improvements as needed. Maintain a calm, professional approach under pressure in a fast-paced trading environment. more »

health tech company focussed on improving primary care, and are looking for an experienced General Practice Administrator to join our team as a Practice Support Specialist , to ensure our clients achieve the best possible outcomes with our software. If you meet the following criteria, we want to hear … candidate will bring a strategic mindset, operational expertise, and a commitment to fostering great customer relationships. Main duties of the job As a Practice Support Specialist, you will play a key role in onboarding and supporting GP practices to ensure successful adoption of the Abtrace platform. This customer … team of doctors, researchers, developers and data scientists that bring together software engineering, machine learning expertise and medical experience to build clinical algorithms to support primary care clinicians. The team is dedicated to creating digital health software to deliver Population Health interventions individualized to patients. This involves the continuous more »

measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners. Job Description: Service and Support Specialist – Fixed Term Contract (6 Months) Location: London, Westgate Contract Type: Hybrid, Full Time, Fixed Term (6 Months) Availability: Weekends and evening hours … Hybrid #LI-EH2 #LI-KantarMedia Role Description We are seeking a dynamic and customer-focused individual to join our team as a Service and Support Specialist for a fixed term of 6 months. This exciting opportunity arises from the expansion of the Screenwise project, which is undergoing a … valuable experience while being a key part of a project that is shaping the future of media insights. Key Responsibilities Customer and Panel Member Support Respond to incoming calls from panellists, addressing queries and resolving issues. Make outbound calls to troubleshoot compliance issues or technical faults with metering equipment. more »

A leading wealth management organisation is looking for a strong application support analyst to join a team of 11 to provide 2nd level Application support for a range of vendor and internally developed financial applications. The applications are a mixture of vendor applications, Software as a Service (SaaS … within Azure cloud. There are around 25+ mission critical applications supporting in excess of 1000 business users (predominantly Investment Managers, Financial Planners, administrators and support staff) together with a larger number of smaller applications supporting specific processes and business functions. Experience within Financial organisations or highly pressured support … a week on-site in London *This role involves early/late day shifts and overnight/weekend on-call support. Essential Skills Application support Avaloq support experience ideally - but also open to any strong wealth management software experience Windows SQL Financial Service experience 3+ years experience Desired more »

Job Title: Onsite Product Support Specialist Job Type: Permanent Salary: £40-50k Working arrangement: 5 days a week onsite Office Location: Central London About the Client An intermediary in the financial services industry that’s become a leading provider of responsible asset facilitation services across a diverse … range of products and instruments in both the primary and secondary markets. About the Role: A Product Support role, focussing primarily on a market-leading, real-time trade and post-trade services platform which provides continuous coverage and enables clients worldwide to purchase from a responsible, diverse asset inventory … a secure, web-based portal for onward sale to their own clients and counterparties. Key responsibilities include: To elicit, analyse and document business requirements Support of development, testing and implementation of change to the platform Support Client's On-Boarding and client testing requirements Providing application demos to more »

Desktop Support Analyst – Financial Services Division Are you ready to join a dynamic and rapidly growing division within the financial services and hedge fund space? We are hiring for a leading player in FX and Trading Software technology, revolutionizing the global Fintech landscape. We are seeking a Desktop Support Analyst to support a global network of users and ensure the seamless operation of a cutting-edge platform, used by some of the world’s top financial institutions. What You'll Do: As a Desktop Support Analyst, you will be at the heart of the user community … providing critical support to over 500 users both onsite and remotely. You’ll troubleshoot, resolve, and escalate technical issues while collaborating with developers and stakeholders to optimize system performance in a fast-paced trading environment. With global support to be provided 24x5 onsite and remotely, you’ll offer more »

IT Support Engineer Elite Macro Trading Firm | London (4 Days Onsite) Salary: Up to £90k + Bonus | Experience: 1–5 Years | Degree Required We are working with a leading macro trading firm in London to find a skilled IT Support Engineer . This is a unique opportunity to … support a high-performance, cutting-edge trading environment and work alongside top-tier professionals in the finance sector. The firm operates at the intersection of finance and technology, where system uptime and speed are critical to business success. As part of the IT support team , you'll be … tasked with ensuring that the firm’s infrastructure runs smoothly and efficiently, providing direct support to the trading desks, quants, and developers who rely on fast, uninterrupted systems. This role is perfect for someone with a solid foundation in IT support , a good understanding of Windows-based environments more »

arts industry. Alongside our partners, we truly believe in global casting and finding the right performers for the job, wherever they are. As a Support Specialist, you’ll be the first point of contact for our customers, helping them resolve product questions, guiding them through best practices, and … the gap between our customers and our internal Product, Marketing, and Engineering teams. A glimpse into your day-to-day responsibilities : Provide thoughtful, personalized support through email, chat, and phone, ensuring timely and considerate interactions. Help customers understand and utilize specific features across a suite of cloud applications and … features and functionalities to enhance their experience. Maintain internal databases with key information about technical issues and discussions. Provide occasional after-hours and weekend support, assisting users in real-time. What We’re Looking For We’re seeking someone who thrives in a fast-paced, customer-focused environment, tackles more »

We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 2 to 4 years of experience with a chance to be exposed to an enterprise-computing … candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. Responsibilities include: Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices) Be able to receive and respond to more »

My client are a market leading hedge fund, renowned for employing some of the very best non-investment professionals to support leading, industry recognised investment professionals. They have a first-class working environment, culture, low staff attrition and they typically pay industry leading compensation to top performers. Specific to … the London trade support function, this newly created hire will step into a predominately value add role focusing heavily on key infrastructure development projects, driving improvements and change, but also being the ‘go to person’ for portfolio managers on live issues relating to trade support/being the … It is also expected that the hire will manage external vendors/PB’s on a number of deliverables. We are looking for trade support/operations/middle office professionals from a hedge fund or IB, with 4-8yrs relevant experience ideally (but we can consider candidates more »