IT Technical Support Specialist
- Location
- Belfast City District, Northern Ireland, United Kingdom
Title: IT Technical Support Specialist Location: Belfast Department: IT Reports to: IT Service Desk Manager Role Purpose The IT Technical Support Specialist provides advanced support, acting as a technical escalation point for the Service Desk and projects. The role diagnoses complex … issues, contributes to problem management, investigates new technologies, and supports the continual improvement of IT services. The role also includes mentorship and guidance for Technical Support Specialists, ensuring technical quality, knowledge sharing, and alignment with ITIL best practice. Key Responsibilities Advanced Technical Support Act as an escalation ...