1 IT Support Technician Jobs in Somerset

Acting as first point of contact for client issues (support tickets) via email, phone and in-person. Capturing and recording information required in order to correctly prioritise tickets. Role Resolving technical tickets both at supported schools and remotely. Escalate tickets to next line within SLAs. Communicating ticket progress with … Development Plan. Provide on-site assistance to customers within their premises during scheduled visits. Providing basic training to clients on how to use new IT equipment, i.e. tablets and laptops. Implementing requested changes to Cloud SaaS services including Microsoft 365 and Google Workspaces. Identify trends in tickets to proactively … there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure more »